Riasad Chowdhury
Dhaka
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Security Analyst (Contract)
IT Glitterz & Mindlance (Client - World Bank)
04.2020 - 03.2023
- Provided entitlements to end-user and birthright applications for the Client
- Solving 30 service-now tickets on an average daily
- Helped keeping the team's SLA of response to tickets at 99.3% and SLA of resolution of tickets at 99.1%
- Certified all end-user, birthright, and privileged accounts for all entitlement provisioning
- Provided Access Management support for Client Enterprise Systems, including: New User Account Activation, Password Resets and User Deactivation, Group Assignments and Changes, Account lifecycle changes
- Monitored Windows and Unix servers using Splunk
- Troubleshooting of account/server issues using critical thinking and with the help of Splunk
- Provided support to Authorized Users on both a reactive and proactive basis
- Managed Incidents from Authorized Users relating to all Services in conformance with Incident Management
- Monitored and reported for performance metrics
- Periodically evaluated Access management processes, identified process improvements, and provided recommendations for addressing systemic issues
- Documented and updated Access management Procedures for Enterprise Systems
- Assisted in defining policies for access management, in coordination with the Identity, Certificate, and Access Management (ICAM) Program
- Provided Tier 3 support for Access Management and Governance Issues
- Performed manual account provisioning in response to end-user access requests
- Continuously identified and removed orphaned and duplicate user accounts
- Established processes to obtain and update inactive/terminated/separated user information in a timely manner
- Provided delegated administration privileges, in accordance with WBG policies and standards
- Worked across WBG business units to optimize, support, and maintain the provisioning and deprovisioning workflows supporting WBG's onboarding and offboarding systems and processes
- Participated in regular WBG and third-party security compliance audits
- Worked with IAM engineering, provisioning teams to implement controls and procedures.
Education
Bachelor of Professional Studies in Cybersecurity -
The George Washington University
01.2018 - 04.2020
Associate in Science (AS) in Information Technology - undefined
Northern Virginia Community College
01.2014 - 05.2017
Skills
Cybersecurity Advanced
undefinedTimeline
Security Analyst (Contract)
IT Glitterz & Mindlance (Client - World Bank)
04.2020 - 03.2023
Bachelor of Professional Studies in Cybersecurity -
The George Washington University
01.2018 - 04.2020
Associate in Science (AS) in Information Technology - undefined
Northern Virginia Community College
01.2014 - 05.2017
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