Riaz Rashedul Hassan
IT Support Officer
Tongi
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs.
Overview
3
3
Languages
26
26
years of professional experience
Work History
IT Support Officer
Skytech Solution LTD
02.2024 - 01.2026
- Led IT infrastructure upgrades to enhance system reliability and performance across multiple facilities.
- Oversaw project management of software implementations, ensuring alignment with organizational goals and timelines.
- Streamlined IT operational processes, increasing overall departmental efficiency and response times.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
CEO
Transporter Bangladesh
01.2015 - 03.2020
- Achieved company growth by implementing strategic plans and streamlining operations.
- Directed strategic initiatives to enhance operational efficiency and drive business growth.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Oversaw financial planning and budgeting processes to ensure profitability and resource allocation.
- Analyzed market trends to inform strategic decision-making and maintain competitive advantage.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Amplified customer satisfaction and loyalty through the introduction of customer-centric service model.
IT Manager
Japan Bangladesh Hospital
03.2007 - 05.2010
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Implemented data security protocols, reducing vulnerabilities in hospital information systems.
- Collaborated with cross-functional teams to identify technology needs, driving strategic initiatives for system upgrades.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Manager
Abdul Wahed Furniture
06.2000 - 10.2005
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Conducted regular audits of IT systems to ensure compliance with healthcare regulations and standards.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Developed training programs for staff on new technologies, improving user adoption rates significantly.
- Customized technology based on staff requests to meet specific needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Education
Diploma - Computer Software Engineering
04.2001 -
Diploma - Advance Multimedia
05-1999
CompTIA A+ -
04.2001 -
Skills
Technical troubleshooting
IT asset management
Software engineering, ERP analysis Also Multimedia design
Help desk support
Hardware installation
Remote desktop support
Operating system support
Team development
Automobile engineering, Engine performance
Interests
Driving, Multimedia, Music
Timeline
IT Support Officer - Skytech Solution LTD
02.2024 - 01.2026
CEO - Transporter Bangladesh
01.2015 - 03.2020
IT Manager - Japan Bangladesh Hospital
03.2007 - 05.2010
Technical And Vocational Training Corporation (TVTC) - Diploma, Computer Software Engineering
04.2001 -
New Horizon - CompTIA A+,
04.2001 -
IT Manager - Abdul Wahed Furniture
06.2000 - 10.2005
Ananda IT - Diploma, Advance Multimedia