RIDWAN ISLAM

Executive Support & Coordination:

• Proactively managed complex executive calendars , prioritizing meetings, scheduling appointments, and coordinating domestic and international travel arrangements (hotels, transport, restaurants) to optimize senior leadership's time and efficiency.
• Served as the primary gatekeeper for executives, effectively screening calls and visitors to manage access and protect valuable time.
• Drafted and managed high-level correspondence and presentations on behalf of senior staff, maintaining strict confidentiality and professionalism in all communications.
• Streamlined executive workflows by monitoring and prioritizing incoming communications, responding independently where appropriate, and ensuring timely follow-up with internal and external stakeholders (clients, suppliers).
• Organized and facilitated critical board meetings , including comprehensive preparation of agendas, meticulous minute-taking, and diligent follow-up on action points to support efficient decision-making.
• Coordinated and executed successful events and conferences , overseeing all aspects from venue selection and setup to attendee management and equipment preparation.

Administrative Management & Operations:

• Managed and processed monthly salaries for international employees , demonstrating strong attention to detail and compliance with relevant regulations.
• Expertly handled sensitive and confidential information , consistently ensuring strict adherence to data protection regulations and company policies.
• Maintained robust communication systems and meticulously organized business documents, fostering seamless workplace connectivity and efficient record-keeping.
• Optimized office operations by proactively managing stationery and supply inventory, ensuring continuous availability for operational needs.
• Proficient in Microsoft Word and Google Docs , efficiently completing all word processing tasks and administrative assignments with precision and within deadlines.

Communication & Client Relations:

• Managed high-volume inbound and outbound communications (calls and emails), prioritizing messages, and providing prompt, professional, and round-the-clock support to ensure exceptional client and customer satisfaction.
• Skillfully resolved client and customer queries by offering swift and effective solutions or directing complex issues to appropriate departments, often escalating complaints to management for positive outcomes.
• Maintained robust client correspondence files and meticulously updated file indices, ensuring accurate and easily accessible historical data.
• Utilized strong communication and interpersonal skills to effectively liaise with diverse international clients and internal stakeholders.

Administrative & Operational Efficiency:

• Provided comprehensive day-to-day administrative support , consistently enhancing overall business efficiency through proactive task management and meticulous document handling.
• Managed confidential information with utmost discretion , consistently upholding stringent data protection standards and company policies.
• Demonstrated exceptional data entry skills , accurately inputting and processing high-volume data within shared drives and maintaining precise information on company databases for various organizational activities.
• Proficiently proofread and edited documents and correspondence to ensure accuracy, professionalism, and adherence to company standards in all external communications.
• Coordinated and provided technical support for virtual business meetings , including setting up video conferencing, troubleshooting issues, and ensuring timely distribution of relevant information.

Adaptability & Digital Proficiency:

• Quickly adapted to new technologies and software , consistently demonstrating a commitment to continuous learning and development in a dynamic work environment.
• Contributed to enhancing the company's online presence and engagement by assisting in the creation and maintenance of social media content.
• Coordinated scheduling for client consultations, enhancing workflow efficiency and responsiveness.
• Managed communication across multiple platforms, ensuring timely information dissemination to clients and team members.

• At Kazi IT Centre, I served as a Virtual Assistant, providing comprehensive administrative and organizational support to a diverse portfolio of clients. I was responsible for efficiently managing their daily tasks, meticulously organizing schedules and calendars, and delivering real-time support and feedback through online communication channels.