Rifat Ara Keya
Dhaka
Summary
Senior e-commerce and marketplace account leader with experience managing international and local channels, including Amazon, Walmart, eBay, and social media platforms. Increased sales by nearly 2x within one year through strategic planning and market research. Skilled in SEO analysis, content writing, customer service, inventory management, and team leadership.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Junior Manager - Business Development
Isharify ltd.
Dhaka, Mirpur
07.2023 - Current
- Managed and maintained multiple international and local marketplace accounts across platforms.
- Communicated with USA, UK, Australia, and South Asia clients consistently.
- Created and maintained websites for client brands across multiple channels.
- Handled day-to-day customer service for marketplace orders and enquiries.
- Completed market research to support catalogue and listing decisions.
- Edited photos to improve product presentation across online stores.
- Wrote clear, informative content for product listings and brand pages.
- Performed SEO analysis to improve search visibility and ranking.
- Managed inventory levels and fulfilled orders without delays.
- Drove sales improvements that nearly doubled within 1 year.
- Prepared and presented informative YouTube tutorials for the channel.
- Wrote informative blog posts to support ongoing content strategy.
- Managed team schedules, allocated tasks, and monitored performance for productivity.
- Developed training programmes for new staff to build skills and compliance.
- Conducted performance reviews, delivered feedback, and set individual goals.
- Analysed sales data for trends, forecasted demand, and set targets.
Officer at Human Resource Department and Administration
Dhaka Central College
Uara
01.2020 - 10.2020
- Student and teacher data collection.
- Working on teacher payroll.
- CV sorting and scheduling interview for teacher recruitment.
- Maintaining & distributing books, notebooks, and student id cards, certificates among students.
- Collecting tuition-free, etc.
Internship at Human Resource Department
Kazi Media Limited (Deepto Tv)
01.2019 - 05.2019
- Assisting with employee data collection process.
- Updating information on payroll software.
- CV sorting for recruitment.
- Scheduling interviews.
- Keeping records for employee leave status, etc.
Education
HSC - Business Studies
Dhaka City College
Dhaka12.2013
SSC - Science
Dhanmondi Kamrunnesa Govt. Girls' High School
Dhaka12.2011
MBA - Markeng
University of Liberal Arts Bangladesh
Dhaka06.2023
BBA - Human Resource Management
United Internaonal University
Dhaka03.2019
Skills
E-commerce management
- Digital marketing strategies
- Sales optimization
- Customer service excellence
- Data analysis and insights
- Team leadership
- Customer relationship management
- Market research
- Sales analysis
- SEO optimization
- Content creation
- Employee training
- Performance management
- Communication skills
- Problem solving
- Inventory management
- Business operations knowledge
- Time management
- Relationship building
- Customer engagement
- Report writing
Websites, Portfolios and Profiles
www.linkedin.com/in/rifat-ara-keya-338929174
Languages
English
Proficient
C2
Certification
- Digital marker by Google certified
Timeline
Junior Manager - Business Development
Isharify ltd.
07.2023 - Current
Officer at Human Resource Department and Administration
Dhaka Central College
01.2020 - 10.2020
Internship at Human Resource Department
Kazi Media Limited (Deepto Tv)
01.2019 - 05.2019
HSC - Business Studies
Dhaka City College
SSC - Science
Dhanmondi Kamrunnesa Govt. Girls' High School
MBA - Markeng
University of Liberal Arts Bangladesh
BBA - Human Resource Management
United Internaonal University