Ripa Akter
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
5
5
years of professional experience
Work History
Cashier Manager
Need And Lifestyle
Gulshan Pink City Shopping Complex
11.2021 - 09.2023
- Optimized store sales by effectively cross-selling relevant products during checkout procedures.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed timely and effective replacement of damaged or missing products.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Salesperson
Farxanas Signature Style
Gulshan Pink City Shopping Complex
02.2019 - 03.2020
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Trained and mentored new sales representatives.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
BBA - Management - 4th Year Running Student
Siddheswari College
Dhaka, BangladeshHigher Secondary Certificate - Business Studies
South Point School & College
Dhaka, Bangladesh01.2018
Secondary School Certificate - Business Studies
Solmaid High School
Dhaka, Bangladesh01.2016
Skills
- MS Office
- Teamwork and Collaboration
- Research
- Relationship Building
- Remote Office Availability
- Written Communication
- Customer Relations
- Decision-Making
- Organization and Time Management
Computer Skill
MS Office: Ms Word, Ms Excel, Ms PowerPoint & Internet Browsing
Language Skill
- Bengali (Mother Language).
- English (Speaking, Listening, Writing, and Reading ability).
Personal Information
- Name : Ripa Akter
- Father's Name : Md. Renu Mia
- Mother's Name : Rasuna Akter
- Date of Birth: 01/08/2000
- Height: 5'-2"
- Blood Group: A+
- Date of Birth: 01/08/2000
- Gender: Female
- Nationality: Bangladeshi
- Marital Status: Unmarried
- Religion: Islam
- Permanent Address : Vill: Bakatola, P.O: Kartikpur, P.S: Dharmopasha, Dist: Sunamganj
Hobbies and Interests
- To study news papers and magazines.
- To listen to news & TV Talk Shows with special concentration.
- Watching football matches is my leisure interest
Languages
Bangla
Native language
English
Advanced
C1
Hindi
Advanced
C1
Urdu
Upper intermediate
B2
Disclaimer
I hereby declare that all the information given above is absolutely true and correct to the best of my knowledge and belief.
Timeline
Cashier Manager
Need And Lifestyle
11.2021 - 09.2023
Salesperson
Farxanas Signature Style
02.2019 - 03.2020
BBA - Management - 4th Year Running Student
Siddheswari College
Higher Secondary Certificate - Business Studies
South Point School & College
Secondary School Certificate - Business Studies
Solmaid High School