Ripon Hossain
Summary
Motivated Computer Science student with a strong foundation in data structures, algorithms, and full-stack development. Proficient in Java, Python, and React, with hands-on experience building scalable web applications. Eager to leverage technical skills in an innovative software engineering internship.Besides,Energetic Library Media Specialist bringing many years of teaching experience. Well-developed understanding of administrative and compliance principles.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Librarian
Mobile Library, Bishwo Shahitto Kendro.
Satkhira , Bangladesh
02.2022 - 06.2024
- Handled inbound calls through the Call Center and Contact Center, ensuring prompt and accurate communication with customers.
- Provided real-time support regarding bKash products and services, maintaining high customer satisfaction.
- Resolved customer complaints efficiently by identifying issues, troubleshooting, and offering appropriate solutions.
- Assisted the Product/Service Innovation Team by sharing customer insights and participating in refresher update sessions.
- Maintained and updated operational logs and customer databases with accuracy and confidentiality.
- Ensured compliance with service quality standards while managing high-volume customer queries.
- Collaborated with cross-functional teams to improve service processes and enhance customer experience.
Education
Bachelor of Science - Computer Science & Engineering
Northern University Of Business & Technology Khulna
Khulna , Bangladesh 12.2020 - 10.2024
HSC - Science
Satkhira Government College
Satkhira , Bangladesh 07.2019 - 07.2019
SSC - Science
Alipur Union Secondary School
Satkhira , Bangladesh 05.2016 - 05.2016
Skills
- Collection Development
- Database Management
- Documentation
- User Education
- Project Management
- File management
- Office Productivity Software
- Microsoft Office
- Google Workspace
- Data structures
- Object-oriented programming
- Operating systems
- Version Control (Git & GitHub)
- Problem Solving
- Critical Thinking
- Problem-solving
- Teamwork
- Leadership
- Time Management
- CapCut Editing
- Effective communication
Accomplishments
Over 800 awards and 500+ training certificates from various voluntary organizations.
Extracurricular Activities
Northern Life & Hope Foundations,
Founder & General Secretary,
All Northern Educational institutions.
Shamajik & Rokto Dahan Shebay Amra,
Founder & Chairman,
Satkhira, Khulna & Dhaka.
Volunteers and leaders of variousvoluntary organizations.
References
Hasibul Islam
Dept. Head, CSE Northern Univesity of Business & technology, Khulna. Mobile :- +8801786646636
Dr.Selim Reza
MBBS, BCS (Health)PG Hospital, Dhaka. Mobile :- +8801745165162
Training And Development
The Joy Bangla Youth Award 2022 (the 6th edition) was held on November 12, for Covid19 fighters.
Recognizing exceptional volunteerism is crucial for community building and morale. Whether you are a volunteer tracking your hours or an organization planning a ceremony, countless activities and awards exist to celebrate selfless dedication.
Communication Language English, National Youth Development Training Institute, savar,Dhaka.
Integrate professional development and leadership seminars into your award ceremonies to give back to your volunteers.
Languages
Bengali
First Language
English
Advanced
C1
Timeline
Librarian
Mobile Library, Bishwo Shahitto Kendro.
02.2022 - 06.2024
Bachelor of Science - Computer Science & Engineering
Northern University Of Business & Technology Khulna
12.2020 - 10.2024
HSC - Science
Satkhira Government College
07.2019 - 07.2019
SSC - Science
Alipur Union Secondary School
05.2016 - 05.2016