Reading & Continuous Learning, shows curiosity and self-improvement, Travelling, Social Work, leadership, and teamwork, Technology Exploration
MD ROSHAN ALI BHUIYAN
Customer Service Officer
Feni
Summary
Self-motivated team player who can take directions or step up to lead, with strong interpersonal and communication skills. Cool minded, strong managing ability. Having the quality of my presentable to other. Adoptive to new technology and quick learner. Able to multi-task, plan, prioritize, and support his team through effective management of time, resources, and productivity.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer service Officer
Searchlite Communications Ltd.
Feni
12.2023 - Current
- Increase sales performance through proactive customer service
- Managed customer queries about the company, products, service
- Keeping records of customer interactions
- Selling products and service
- performed daily operational tasks with accuracy
Computer Operator
M/S Sasco Trading Limited
Dhaka
03.2023 - 09.2023
- Responsible for customer service
- Creating files by scanning document
- Data entry
- Identifying and correcting file and system errors
- Managed over 50 customers inquiries daily, achieving a 98% customer satisfaction rating
Internship
Division Train Control Office, Bangladesh Railway
Dhaka
10.2022 - 02.2023
- Understand the basic concepts of networking
- Improved technical abilities by pursuing training and practical learning opportunities.
Super Shop Cashier
Home Plus
Feni
08.2019 - 06.2020
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Resolve customer complaints, guide them, and provide relevant information.
- Issue receipts, refunds, or changes.
- Established strong customer relationships
Education
Diploma In - Engineering
12-2022
fci.gov.bd
High School Diploma -
04.2001 -
Skills
Interpersonal Communication skills
Effective time management
Ability to work in a Team
Strong problem-solving & decision-making ability
Full customer service (spoken, explain the product, selling)
Critical Thinking
Project Management
Leadership
Technical skills
Interests
Timeline
Customer service Officer - Searchlite Communications Ltd.
12.2023 - Current
Computer Operator - M/S Sasco Trading Limited
03.2023 - 09.2023
Internship - Division Train Control Office, Bangladesh Railway
10.2022 - 02.2023
Super Shop Cashier - Home Plus
08.2019 - 06.2020
Sundarpur S.R High School - High School Diploma,
04.2001 -
Feni Computer Institute - Diploma In, Engineering