Experienced Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Manages Lead Generation team, Email Campaigns team & Research team daily basis.
- Work closely with the Chief Commercial Officer, Global Director of Marketing, Head of Inside Sales, and Sales Team in the UK, USA, Bulgaria, South Africa & Bangladesh.
- Make weekly and monthly sales reports.
- Manages CRM tools (Hubspot & Pipedrive)
- Review the email templates and campaign stats on regular basis.
- Manages Lead Generation team, Email Campaigns team & Research team daily basis.
- Work closely with the Global Director of Marketing, Chief Commercial Officer, Head of Inside Sales, and Sales Team in the UK, USA, South Africa & Bangladesh.
- Make weekly and monthly sales reports.
- Manages CRM tools (Pipedrive)
- Review the email templates and campaign stats on regular basis.
Team Management
Research
Interpersonal Skills
Marketing Campaigns
Time Management
Key Performance Indicators
Training & Development
Customer Relationship Management (CRM)
Leadership
HubSpot
Pipedrive
Replyify
Managing and Communicating with Clients
Enhancing Leadership Skills with Coaching and Mentoring Techniques
Skills to Manage Your Role Successfully
Reading
Watching Movie
Listening to Music