Ruksana Khurshid
Dhaka
Summary
Innovative Strategist with over 18 years of experience across financial institutions, telecommunications, infrastructure development, and supply chain. Delivered impactful policies that enhanced operational efficiency and compliance while fostering a culture of diversity and inclusion. Excelled in staff training and coaching, leveraging emotional intelligence to resolve customer concerns and drive continuous improvement initiatives.
Overview
20
20
years of professional experience
Work History
Senior Manager, Learning & Organaizational Development
Dekko ISHO Group Ltd.
2023.08 - Current
- Developed and implemented training and development strategy aligned with organisational goals and objectives.
- Designing, coordinating, and overseeing training programs and initiatives that cater to the professional development needs of employees across various levels and departments across the group.
- Identifying skill gaps within the workforce through assessments and performance evaluations to create targeted learning interventions.
- Implementing programs that foster leadership skills and succession planning, ensuring the growth of future leaders within the organization.
- Overseeing the creation and curation of learning content, ensuring it's engaging, relevant, and aligned with learning objectives.
- Managing the budget allocated for learning and development initiatives, optimizing resource allocation for maximum impact.
- Tracked effectiveness of training programs, gathered feedback, and analysed data to improve and adjust learning strategies.
- Collaborating with various departments to understand specific learning needs and align training initiatives with broader organizational objectives.
- Ensuring that training programs comply with industry standards, regulations, and legal requirements.
- Developing and implementing administrative and operational policies, procedures, and best practices to ensure efficient operations.
- Conducting training for employees to ensure effectiveness.
- Developed standard operating procedures for work in progress to enhance workflow efficiency.
- Organised 56 training sessions by engaging both internal and external facilitators, successfully training a total of 986 employees across the group (HO & Factory).
- Conducted 86 training sessions for 722 employees across the group (HO & Factory).
- Plays a pivotal role in enhancing employee skills, engagement, and organizational performance through strategic planning and effective implementation of learning initiatives
Manager, Goverment Relationship & Stakeholder Management
forethoughtPR Ltd.
2022.07 - 2023.07
- Building and maintaining relationships with government officials, agencies, and policymakers at local, regional, national, and potentially international levels.
- Identified business opportunities, partnerships, and collaborations through government relationships and stakeholder engagement, driving organisational growth.
- Developed and executed strategies for stakeholder engagement and communication, ensuring organisational decision-making incorporated diverse perspectives and fostered positive relationships.
- Monitoring legislative and regulatory developments that could impact the organization and advising relevant internal stakeholders on potential implications.
- Cultivated relationships with stakeholders, influencers, partners, and the community to strengthen brand reputation and support strategic objectives.
- Being prepared to handle crises or negative publicity effectively, managing communication during challenging times to mitigate reputational damage.
- Developing PR strategies aligned with broader business goals, monitoring trends, and adapting strategies accordingly.
- Managing enquiries from media, individuals and other organisations.
- Collaboration with the Content Editor, Marketing team, and Internal Resources in developing press stories that are in support of the business/product's goals and objectives.
- Onboarded First Dhaka Elevated Express Way (FDEE) as a client and earned BDT. 3,800K as revenue.
Head, HR, Administration & Corporate Affairs
UCB Stock Brokerage Ltd.
2020.01 - 2020.12
- Implemented and enforced HR and administrative policies, procedures, and guidelines to ensure compliance and operational efficiency.
- Developed and implemented performance evaluation systems and strategies to measure and improve employee performance.
- Handled employee grievances, conflicts, and disciplinary matters to maintain a fair and compliant workplace environment.
- Fostered employee engagement initiatives and programs to enhance job satisfaction and retention.
- Led and managed administrative staff, assigned tasks, provided guidance, and evaluated performance.
- Introduced structured performance management system to enhance employee accountability and goal alignment.
- Established mentorship programme within the organisation to support non-performing and underperforming employees.
- Developed and promoted training and learning culture within the organisation to foster employee development.
- Engaged with vendors, suppliers, and service providers to secure essential goods and services while managing costs.
- Negotiated contracts, managed relationships, and ensured quality and timely delivery of services.
- Managed budgets for administrative functions and optimized costs.
- Coordinating with other departments to facilitate smooth operations and address cross-functional administrative needs.
- Supervising and managing office facilities, including maintenance, cleanliness, dispatch, access control, security services and safety measures.
- Implementing and monitoring health and safety regulations to ensure a safe workplace for employees.
Manager, Human Resource & Administration
Rangs Motors Ltd.
2019.04 - 2019.11
- Developed and updated HR policies and procedures to align with business objectives, ensured compliance with laws, educated employees on policies, and monitored adherence.
- Implemented effective employee relations strategies, promoted open communication, resolved conflicts, and addressed employee concerns or grievances.
- Oversaw performance management processes, setting performance goals, conducting assessments, and providing feedback to enhance employee development.
- Introduced performance management system.
- Oversee employee engagement initiatives to foster a positive work environment.
- Identified training needs, developed or sourced training programmes, and ensured employees received necessary skills enhancement training.
- To identify the specific skills and qualifications required for different roles, coordinating with hiring managers, conducting interviews, and overseeing the onboarding process.
- Managed budgets for HR and administrative functions.
- Coordinating with other departments to facilitate smooth operations and address cross-functional administrative needs.
- Supervising and managing office facilities, including maintenance, cleanliness, dispatch, access control, security services and safety measures.
- Engaging with vendors, suppliers, and service providers for necessary goods and services.
- Negotiating contracts, managing relationships, and ensuring quality and timely delivery of services.
- Developed and implemented employee attendance policy and mobile apps.
- Developed different HR policies like leave, PMS, employee attendance etc.
- Created a gymnasium facility within the workplace to promote employee wellness.
- Reduced number of security guards to optimise costs.
- Designed and implemented fireproofing measures for the office building.
Manager, Business Communication and Planning
McDonald Steel Building & Products Ltd.
2016.07 - 2019.10
- Developed and executed communication strategy to enhance service module effectiveness and efficiency.
- Assisted management in planning and developing strategic business plan for sustainable growth, including cost-benefit analysis.
- Liaised with service providers, clients, and stakeholders to resolve day-to-day operational and cross-functional project issues.
- Analyse data and highlights on profit and loss.
- Established and maintained ISO standards across company operations.
- Created a dining hall facility for workers to enjoy meals during breaks.
Assistant Manager, Corporate Services and Vendor Management
Standard Chartered Bank
2010.02 - 2016.07
- Managed a team of 18 members across different units, overseeing their performance, learning and development, hiring, and discipline.
- Managed outsourcing of recruitment, performance, training, and learning resources to enhance organisational capability.
- Manage the company's supply portfolio ensuring transparency of spending.
- Discover the most profitable and trustworthy suppliers and initiate business partnerships.
- Invent negotiation strategies and secure profitable deals.
- Monitored supplier performance against KPIs and service levels to ensure compliance with contractual agreements.
- Oversaw processing invoices of administrative expenses to Finance for making payment through e-procurement.
- Analyze and calculate costs of procurement and suggest methods to decrease expenditure.
- Track and report key functional metrics to reduce expenses and improve effectiveness.
- Implemented automation in all administrative tasks like car procurement, dispatch, admin service delivery, cafeteria, mobile service, protocol, hotel reservation, travel desk, fleet management, driver management, car maintenance etc.
- Accomplished automation for administrative works.
- Implementing and enforcing HR & administrative policies and SOPs.
- Examined and re-evaluated existing contracts.
- Facilitated employee volunteering initiatives to promote community engagement.
- Participated in initiatives for the bank's Women Network and Diversity & Inclusion programs.
- Established day care centre for the bank at Gulshan, meeting group and central bank requirements, accessible to other local banks.
- Authored departmental operating procedure (DOI) for the department.
Officer, Quality Control and Section Coordinator
Grameenphone Ltd.
2006.11 - 2010.01
- Generated periodic reports on section budgetary control, cost trends, and updated cost savings database for submission to relevant forums.
- Developed asset management guidelines to enhance in-house management processes.
- Analysed vehicle movement to develop cost reduction plan aligned with operational goals.
- Developed transportation policies to improve organisational efficiency.
- Record all invoices processed through the section and facilitate centrally to process such invoices.
- Coordinated with internal stakeholders to raise awareness through campaigns and events.
Education
MBA - HRM
North South University
2022-12
Master of Science - Soil, Water and Environment
University of Dhaka
2006-12
Bachelor of Science - Soil, Water and Environment
University of Dhaka
2004-12
Higher Secondary School Certificate - Science
Mymensingh Girls Cadet College
1998-12
School Secondary Certificate - Science
Mymensingh Girls Cadet College
1996-12
Skills
- Project Management
- Data Analysis
- Stakeholder Engagement
- Talent Acquisition
- Business correspondence
- Writing reports
- Procedure manuals
- Analytical ability
- Problem-solving ability
- Organising skills
- Management skills
- Leadership skills
- Emotional Intelligence
- Communication skills
- Proactive
- Result oriented
- Versatile
- Innovative
- Focused
- Positive mindset
- Can-do mindset
- Ethics
- Compliance
- Corporate Social Responsibility
- Diversity
- Inclusion
- Inclusion
Custom Section
1979, Dhaka, Bangladesh
Websites, Portfolios and Profiles
www.linkedin.com/in/ruksana-khurshid-222a8131
References
Will be given upon request.
Profile Snapshot
- Seasoned professional with an innovative and purpose driven strategist over 18 years of diverse experience through working in financial institute, telecommunication, infrastructure development, stock market, trading and RMG in the domain of human resource, administration, logistics and supply chain.
- Over 12 years of experience crafting and executing impactful policies in aligned with the organizational objectives and regulatory requirements that drive operational efficiency and compliance across different industries including MNC.
- Inspirational people manager with deep mindfulness in drivers of intellectual and behavioral potentials and experience in staff training, coaching, organizational development and performance management.
- Experienced and fostering diversity and inclusion involves active participation from everyone, challenging biases, promoting equity, providing equal opportunities, and creating a culture that celebrates differences.
- Possessed high EI skills enable effective resolution of customer concerns and the ability to turn feedback into actionable enhancements with continuous improvement initiatives.
- Strong communication and coaching abilities that cultivate a culture of continuous improvement and achievement.
- Proven ability to set clear objectives, delegate effectively and motivate individuals to achieve collective goals within the given timeframe.
- Skilled in analyzing feedback data to identify trends, improve products/services, and streamline processes.
- An effective change partner and a successful overseer of organizational transformation with knack to leverage technology and innovation for upscaling service excellence and customer centric.
Timeline
Senior Manager, Learning & Organaizational Development
Dekko ISHO Group Ltd.
2023.08 - Current
Manager, Goverment Relationship & Stakeholder Management
forethoughtPR Ltd.
2022.07 - 2023.07
Head, HR, Administration & Corporate Affairs
UCB Stock Brokerage Ltd.
2020.01 - 2020.12
Manager, Human Resource & Administration
Rangs Motors Ltd.
2019.04 - 2019.11
Manager, Business Communication and Planning
McDonald Steel Building & Products Ltd.
2016.07 - 2019.10
Assistant Manager, Corporate Services and Vendor Management
Standard Chartered Bank
2010.02 - 2016.07
Officer, Quality Control and Section Coordinator
Grameenphone Ltd.
2006.11 - 2010.01
MBA - HRM
North South University
Master of Science - Soil, Water and Environment
University of Dhaka
Bachelor of Science - Soil, Water and Environment
University of Dhaka
Higher Secondary School Certificate - Science
Mymensingh Girls Cadet College
School Secondary Certificate - Science
Mymensingh Girls Cadet College