Rupa Mehedi

• Provided strong leadership to enhance team productivity and morale.
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.

• Agent Handle: Handling Multiple Agent in Europe & USA . Around 15-16 Global Agent for the shipment planning, approval Process.
• Booking Management: Handling major selective volumetric customer (20 customers belongs to 70-80 suppliers) booking process according to SOP.
• Carrier Management: Communicate with 10-12 carriers to protect space to execute shipment.
• Operation Management: Giving CLP & stuffing plan CTG Operation team for average 150-200 teus shipment per month. Follow up special permission arrangement & other necessary action.
• Rate Negotiation & Quotation, FMC Filling: Communicate with carrier for better and competitive rate. Handle USA Service contract and update to concern sales team. Attend all USA agent RFQ. FMC Tariff filling with third party service provider.
• New Business Implementation: Attend RFQ & Communicate to set new procured business SOP & Guide to team.
• Cargo Software/System Management: Update Portal booking, update shipper user ID & Password, giving tutorial to shipper, issue invoice, voucher, solve system data complicacy etc.

* Communication with overseas agent for shipment approval & execute shipment.

* Communicate with all supplier, C&F Agent, local Buying agent for shipment execution.

*Control space with carrier for each shipment.

* Negotiate rate with carrier & Attend all overseas rate query, quotation submit to local supplier/buying agent to achieve some free hand business.

* For USA lane, Service contract Rate update to Concern party.

* FMC rate Filling under WAC S/C Shipment For USA Shipment

* Guide to Doc team, CFS Team for the stuffing plan, shipment advice, complicacy, invoicing.

* Monitor all overseas P/L For the accuracy of invoice for General A/C.

* Authorize House Bill of Lading by original sign as per requirement.

* Handle EXW & SEA-AIR Shipment (as & when require).

* Converse with foreign agents and settle all type of agreement for new Customer implementation.

* Handling customer complain, requisition. Identify and understanding customer’s need and expresses and act on desire to assist customer in an efficient and friendly manner.

* Key Account Manager(KAM) of Haggar Canada, M.Hidary, Fashion Option, LemonGrass, Weatherproof (USA Based buyer) Promocean, HMZ, Zebra fashion, JOMO-JOJO, (Europe based buyer) and so on.

* Provide training to User team members as a Trainee to understand system requirements.

* Costs minimize & increase company revenue For the assigned customer (As & when applicable/possible).

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Booking Management: Handling around 8-10 customers belongs to 20-25 suppliers booking process according to SOP. Giving CLP & stuffing plan to CTG Operation team.
• Approval Process: Communicate with Multi agent around 10-11 global agent for their shipment approval and process for stuffing.
• Rate Negotiation & Quotation: Communicate with Carrier for better & competitive rates & update to Concern sales team, Agent as & when required.
• Operation Management: Shipment follow up, Sending shipping advise , Issue PNL , update Pre-alert document to agent.

* Sales Support: Communicate with Carrier for better & competitive rates & update to HOD & Sales Team as & when required.

* Coordinator: Co-ordinate with HOD for Team meeting, Business Implementation, Work flowchart, Overseas Discrepancy, Customer Complain with CRM , Monthly lifting, Annual Budget , Cost & Revenue issue .

* Sales Support: Communicate with Carrier for better & competitive rates & update to HOD & Sales Team as & when required.

* Documentation Management: Handling House Bill of Lading,P/L,Doc discrepancy if any & report to HOD.

v Co-ordinate with Team & HOD to resolve Customer Complain, shipment Discrepancy if any.

* Monitoring Day to Day spare parts distribution and prepare invoice to customer

* Supervise Customer service team (section Engineer/Servicing team) and Making customer

* Survey report over phone based on servicing report of section Engineer as well as to develop the

* Customer Service & product quality and Submit the survey report to department head daily basis.