S NAGENTHIRA

• Reviewed complex claims cases, applying critical thinking skills to ensure appropriate
  resolution.
• Oversaw daily operations within the TPA department, ensuring all tasks were completed
  accurately and on time.
• Managed multiple client accounts, ensuring timely and accurate claim processing for optimal
  results.
• Handling PAN India cashless and reimbursement claims.
• Addressed the compliances and escalation.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as
  required by company policy or legal regulations.
• Led cross-functional teams to drive strategic initiatives and improve operational efficiencies.
• Mentored junior staff, fostering professional growth and enhancing team performance through guidance and support.

• Evaluate business activities,processes,daily, weekly, and monthly operational MIS analysis as it relates to volume, efficiencies, cycle time, quality, and service.
• Report on operational and Sales metrics, conduct data and business analysis and present a summary of findings to management in a clear, concise, convincing, and actionable format.
• Perform business MIS data extraction and data analysis on a periodic basis using ERP system tool.
• Provide strong reporting and analytical information to the PAN India management in an accurate and timely manner.
• Addressing queries from all sources.
• Conduct investigation and reporting on the following MIS

- Disbursement leads and login region MIS

- Zonal-wise business, clusters MIS
- Housing loan and property against MIS (HL,LAP)
- My Money karma leagues - Data collection from clusters
- Ticket Size disbursement MIS
- Sales Officers hiring MIS

- Sales officer's productivity MIS

- Contact point addition contact point MIS

• Handling Insurance activities - Insurance policies conversion MIS of products ICICI, Tata AI/MI, Go Digit MI/LI etc.
• Handled service request assignments, product cancellations, requests claims, and other refund requests.
• Claims investigation, validation, and processing.
• Interact with vendors(Tata/ICICI/Go Digit/Bajaj) for customer policies over Email communication.

• Details Data analysis and segregation of claims from
• PAN India using HDFC life next portal
• Handled service request assignments, product cancellation, requests claims and other refund requests
• Claims investigation, validation and processing
• Creation of weekly report for working MIS and circulate to branches
• Validate TAT in the claim process
• Review, process and update documentation
• Effective communication with branch clients via
• Emails, Voice and Text
• Data Settlement's, Cheque Processing, Manual advice, knock-off, Payments, Maker, Authorization
• Report generation using FinnOne LMS
• Involved in performing loan termination and simulation activities
• Proficient in using Microsoft Excel for all data managements
• Addressing queries from all sources.

• Loan Process Management
• PDC using lending suites software.
  • ECS, ACH, SI and SPDC cheque process.
  • Swapping, RPDC, reschedule, pending PDC, Top up process.
  • Entering Agree mental Data into PDC module creator
  • After checking all the documents of customer PDC authorization done
  • Proper Checking in Proposal and Error Handling.
  • Handling Customer Queries.
  • Generate reports from Oracle database.
  • Providing and interpreting financial information.
  • Administrative support for all data entry on daily basis.
  • Maintain data in Excel with V-lookup, Concatenate, Trim, Pivot, etc.
  • Responsible for preparing closing documents after reviewing the loan documents.
  • Handling checks and daily check reconciliation statement.
  • Good comprehension skills with a typing speed of 35wpm.
  • Manual Checking like KYC ‘s with application from Agreement booklet & banking document are compare with MID (Most important document and each and every file)
  • Focus on PDC module in finnona software like PDC updating SWAP and RPDC cases of south region for all product
  • CH AND ECS registration and dispatch
  • Addressing queries from all sources.