Saad Bin Hasan
Chittagong
Summary
Determined Sales Support Manager versed in providing sales teams with knowledge and resources needed to reach objectives. Offering [Number] years of sales expertise coupled with dedication to exceeding company-defined sales goals. Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
Work History
Sales Support Executive
A&E Bangladesh Limited
04.2015 - Current
- Promoted to executive position to supporting customer, 100% customer supporting with order fulfilment
- Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance
- Manage front-end operations to ensure friendly and efficiently manage payment from customer
- Selected Contributions: Handling customer complaints & coordinating with related departments and arranging replacement and other relevant actions
- Keeping records & preparing reports
- Maintaining relationship with the customers
- Managing On time delivery 80 percent in 2019
- Meet the sales budget
- Meeting Customer Satisfaction Level & exceeding customer expectations
- To follow up and clear backlog orders/shipments to improve delivery performance & Reducing Inventory cost by taking goods from stock or releasing bulk orders
- B2B sales experience.
- Boosted sales performance by providing efficient administrative support to the sales team.
- Increased efficiency in sales operations, maintaining accurate records of contracts, proposals, and invoices.
- Ensured timely deliveries to clients'' satisfaction while maintaining clear communication channels between internal departments.
- Enhanced customer retention rates, implementing follow-up strategies after-sales transactions were completed.
Production Supervisor
Data Exchange
12.2011 - 08.2014
- Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service deli
- Directed 18 employees and managed P&L, sales, inventory, merchandising and cost controls
- Selected Contributions: Transformed operation that was make a good profits within one year
- Exceeded sales targets despite increased competition presented by the opening of two new local delis
- Project Distribution & Allocation, forecast, Production Report Analysis and Production forecast
- Introduced training programs that enhanced employee performance and morale.
Education
Master on Business Administration -
Chittagong
10.2014
Skills
- Customer Service Management
- Complaint Resolution
- Retail Operations Management
- Customer Satisfaction
- Front-End Supervision
- Sales & Margin Improvement
- Team building & Training
- Cost-Reduction Strategies
- Sales Reporting
- Client Retention Strategies
- Performance Tracking
- Order Fulfillment
- Sales processes
- Customer Retention
- Sales Training
- Sales management
- Data Analytics
- Business Networking
- Direct Sales
State
Bangladesh
Quote
When the customer comes first, the customer will last - Robert Half
City
Chittagong
Training
Completed courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and safety training by Red Crescent.
Timeline
Sales Support Executive
A&E Bangladesh Limited
04.2015 - Current
Production Supervisor
Data Exchange
12.2011 - 08.2014
Master on Business Administration -
Chittagong