SAAFWAN WALID

• Supervised a team of 3 employees, ensuring efficient store operations and high customer satisfaction
• Trained and mentored new staff, improving team performance and productivity
• Managed inventory and stock levels, reducing waste and optimizing product availability
• Handled customer inquiries and resolved complaints, maintaining positive customer relations
• Implemented promotional activities and merchandising strategies, increasing sales
• Conducted performance reviews and provided feedback to team members.
• Dealt with customer complaints and rectified product and service issues.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.

• Maintained confidentiality to create safe and supportive space for open dialogue and growth.
• Provided constructive feedback and guidance, challenging mentees to expand perspectives and reach full potential.
• Shared personal experiences and insights to offer valuable lessons learned and demonstrate practical application of knowledge and skills.
• Supported students to identify problems impeding education.
• Listened actively to mentees' concerns, goals and challenges, providing empathetic understanding and personalised guidance.
• Helped students with academic and social challenges, offering support and suggestions for helpful resources.
• Connected students with campus and community resources to help navigate life challenges.
• Designed learning plans tailored to individual needs.

BSc in Esports Production

• NTU Excellence Scholarship Award Recipient
• President of Esports Society, London
• Course Representative (Course Rep)