Sabrina Akter Shraboni
Dhaka
Summary
A dedicated cabin crew professional with proficiency in hospitality and service excellence. To integrate my academic background with over four years of professional cabin crew experience, providing remarkable customer service, prioritising passenger safety and contributing to a world-class airline through teamwork, professionalism and strong service-oriented approach.
Overview
4
4
Languages
1
1
Certification
4
4
years of professional experience
Work History
Cabin Crew
Biman Bangladesh Airlines Ltd
Dhaka
04.2022 - Current
- Assist international travellers from diverse cultures while ensuring safety, security and comfort throughout the flight.
- Attended multiple training sessions in customer service, conflict resolution and safety procedures to maintain compliance with current protocols.
Education
Bachelor of Business Administration (BBA) - Tourism and Hospitality Management
University of Dhaka
12-2022
Higher Secondary Certificate (HSC) - Business Studies
Safiuddin Sarker Academy and College
12-2020
Secondary School Certificate (SSC) - Business Studies
Safiuddin Sarker Academy and College
05-2014
Academic Research
Skills
Interpersonal Skills
- Safety and Emergency Response
- Conflict Resolution
- Teamwork and Collaboration
- Adaptability, Active Listening & Empathy
- Professional Communication
Software Skills
- "Microsoft Word Microsoft Excel Microsoft Powerpoint"
Languages
Bangla
First Language
English
Advanced
C1
Hindi
Advanced
C1
French
Beginner
A1
Certification
- Certified First Aider - Bangladesh Airlines Training Centre (BATC)
- Trained in aircraft emergency evacuation procedures, onboard firefighting, bomb threat and hijacking response.
Accomplishments
Overall Band 7.0
Listening: 7.5 | Reading: 7 | Speaking: 6.5 | Writing: 6.5.
EXTRACURRICULAR ACTIVITIES
- Served as an Executive Member of the Team Communication unit at Skill Hunt, University of Dhaka - supporting team coordination, communication, and club activities.
- Participated in various voluntary initiatives, including Tourism Beyond 2050, World Tourism Day events, Fieldwork, and presentation insights contributing to strategic discussions and event execution.
- Worked as an Assistant Research Consultant at Expert Research Consultancy.
ADDITIONAL IMFORMATION
- "Confident Swimmer | Height‑ 164 cm."
- "Multi‑Fleet Qualified: Boeing 777 | Boeing 787 | Boeing 737."
- "Available and willing to relocate to Dubai, UAE."
Timeline
Cabin Crew
Biman Bangladesh Airlines Ltd
04.2022 - Current
Bachelor of Business Administration (BBA) - Tourism and Hospitality Management
University of Dhaka
Higher Secondary Certificate (HSC) - Business Studies
Safiuddin Sarker Academy and College
Secondary School Certificate (SSC) - Business Studies
Safiuddin Sarker Academy and College
Academic Research