Sadia Islam
31/A, South Dania, Kadamtali, Dhaka-1236
Summary
Dynamic Sales & Marketing Executive with proven expertise at East West Travels & Tours, adept in GDS systems and digital marketing. Recognized for enhancing customer relationships and driving successful group ticketing initiatives. A self-motivated leader who thrives under pressure, consistently delivering exceptional results in flight reservations and invoicing processes.
Overview
3
3
years of professional experience
Work History
Sales & Marketing Executive
East West Travels & Tours (pvt) ltd
04.2024 - Current
- Coordinated group flight booking and ticketing (Hajj, Umrah, labor, and corporate clients). Handled invoicing and payment processing for group reservations.
- Expertise in group ticketing and management (issue, reissue, EMD, refund).
- Worked closely with clients to identify needs, challenges, and provided solutions.
- Handled all customer complaints in a professional manner.
- Researched and resolved customer issues.
- Provided expert assistance to handle telephone, digital and in-person requests for bookings and service assistance.
- Maintained detailed records of all bookings and cancellations.
- Created, modified and cancelled guest reservations using the property management system.
Sales & Reservation Executive
East West Travels & Tours (pvt) ltd
10.2023 - Current
- Manage and process flight bookings for clients.
- Issue, EMD, reissue, refund, and cancel air tickets in line with company policies and airline guidelines.
- Manage to work in the NDC Portal (MH, SQ, EK, QR, GF, & TK) for booking, issuing, reissuing, and refund processes.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Completed day-to-day duties accurately and efficiently.
Digital Marketing Executive
12.2021 - 06.2022
- Nirapatta.com.bd
- Developed and managed digital marketing campaigns across social media, email, and search engines.
- Prepared social media poster, banner design.
- Handled the Facebook page, websites, and customer interactions (over the phone).
- Product marketing.
- Managed SEO activities, including keyword research.
Education
MBA - Tourism and Hospitality Management
Daffodil Institute of IT (DIIT)
03-2025
BBA - Tourism And Hospitality Management
Daffodil Institute of IT (DIIT)
06-2022
Higher Secondary Certificate (HSC) - Science
Dr. Mahabubur Rahman Mollah College
Dhaka01.2017
Secondary School Certificate (SSC) - Science
Rais Nogor High School
Dhaka01.2015
Skills
- GDS System
- Travelport
- Amadeus
- Sabre
- NDC portal
- Microsoft Office Suite
- Adobe Photoshop
- Adobe Illustrator
- Digital Marketing
- Google Workspace
- Self-motivated
- Interpersonal communication
- Team spirit
- Initiative
- Team leadership
- Independent work
- Ability to work under pressure
- Flight reservation
- Invoicing processes
- Email marketing
- Customer relationship management
Languages
- Bangla
- English
- French
Workshop Training Participation
- Air Ticketing Reservation Trainee at HB Aviation Training Centre.
- Participating Sabre Travel Network & Air India Product briefing session.
- Participating Emirates Airlines Agents' Workshop on NDC product and service briefing session.
- Participating Qatar Airways NDC training session by Travelport.
- Participating Singapore Airlines SQ NDC training session.
- Professional Digital Marketing Trainee at Creative IT Institute. (CIT).
- Basic Graphics Design Trainee at Creative IT Institute (CIT).
Timeline
Sales & Marketing Executive
East West Travels & Tours (pvt) ltd
04.2024 - Current
Sales & Reservation Executive
East West Travels & Tours (pvt) ltd
10.2023 - Current
Digital Marketing Executive
12.2021 - 06.2022
MBA - Tourism and Hospitality Management
Daffodil Institute of IT (DIIT)
BBA - Tourism And Hospitality Management
Daffodil Institute of IT (DIIT)
Higher Secondary Certificate (HSC) - Science
Dr. Mahabubur Rahman Mollah College
Secondary School Certificate (SSC) - Science
Rais Nogor High School