Summary
Overview
Work History
Education
Skills
Languages
References
Workshop Training Participation
Timeline
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Sadia Islam

Sadia Islam

31/A, South Dania, Kadamtali, Dhaka-1236

Summary

Dynamic Sales & Marketing Executive with proven expertise at East West Travels & Tours, adept in GDS systems and digital marketing. Recognized for enhancing customer relationships and driving successful group ticketing initiatives. A self-motivated leader who thrives under pressure, consistently delivering exceptional results in flight reservations and invoicing processes.

Overview

3
3
years of professional experience

Work History

Sales & Marketing Executive

East West Travels & Tours (pvt) ltd
04.2024 - Current
  • Coordinated group flight booking and ticketing (Hajj, Umrah, labor, and corporate clients). Handled invoicing and payment processing for group reservations.
  • Expertise in group ticketing and management (issue, reissue, EMD, refund).
  • Worked closely with clients to identify needs, challenges, and provided solutions.
  • Handled all customer complaints in a professional manner.
  • Researched and resolved customer issues.
  • Provided expert assistance to handle telephone, digital and in-person requests for bookings and service assistance.
  • Maintained detailed records of all bookings and cancellations.
  • Created, modified and cancelled guest reservations using the property management system.

Sales & Reservation Executive

East West Travels & Tours (pvt) ltd
10.2023 - Current
  • Manage and process flight bookings for clients.
  • Issue, EMD, reissue, refund, and cancel air tickets in line with company policies and airline guidelines.
  • Manage to work in the NDC Portal (MH, SQ, EK, QR, GF, & TK) for booking, issuing, reissuing, and refund processes.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Completed day-to-day duties accurately and efficiently.

Digital Marketing Executive

12.2021 - 06.2022
  • Nirapatta.com.bd
  • Developed and managed digital marketing campaigns across social media, email, and search engines.
  • Prepared social media poster, banner design.
  • Handled the Facebook page, websites, and customer interactions (over the phone).
  • Product marketing.
  • Managed SEO activities, including keyword research.

Education

MBA - Tourism and Hospitality Management

Daffodil Institute of IT (DIIT)
03-2025

BBA - Tourism And Hospitality Management

Daffodil Institute of IT (DIIT)
06-2022

Higher Secondary Certificate (HSC) - Science

Dr. Mahabubur Rahman Mollah College
Dhaka
01.2017

Secondary School Certificate (SSC) - Science

Rais Nogor High School
Dhaka
01.2015

Skills

  • GDS System
  • Travelport
  • Amadeus
  • Sabre
  • NDC portal
  • Microsoft Office Suite
  • Adobe Photoshop
  • Adobe Illustrator
  • Digital Marketing
  • Google Workspace
  • Self-motivated
  • Interpersonal communication
  • Team spirit
  • Initiative
  • Team leadership
  • Independent work
  • Ability to work under pressure
  • Flight reservation
  • Invoicing processes
  • Email marketing
  • Customer relationship management

Languages

  • Bangla
  • English
  • French

References

  • Md Shaifullar Rabbi,

Assistant Manager, 

Customer Support & Training, Sabre Travel Network Bangladesh Ltd,              shaifullar.rabbi@sabretn.com.bd, 

+880 1755-585650

  • Mohammad Aqil Uddin (Rubel),

General Manager, 

Sales & Reservation, East West Travels & Tours (pvt) ltd., 

rubeltheman@gmail.com, 

+880 1710990065

Workshop Training Participation

  • Air Ticketing Reservation Trainee at HB Aviation Training Centre.
  • Participating Sabre Travel Network & Air India Product briefing session.
  • Participating Emirates Airlines Agents' Workshop on NDC product and service briefing session.
  • Participating Qatar Airways NDC training session by Travelport.
  • Participating Singapore Airlines SQ NDC training session.
  • Professional Digital Marketing Trainee at Creative IT Institute. (CIT).
  • Basic Graphics Design Trainee at Creative IT Institute (CIT).

Timeline

Sales & Marketing Executive

East West Travels & Tours (pvt) ltd
04.2024 - Current

Sales & Reservation Executive

East West Travels & Tours (pvt) ltd
10.2023 - Current

Digital Marketing Executive

12.2021 - 06.2022

MBA - Tourism and Hospitality Management

Daffodil Institute of IT (DIIT)

BBA - Tourism And Hospitality Management

Daffodil Institute of IT (DIIT)

Higher Secondary Certificate (HSC) - Science

Dr. Mahabubur Rahman Mollah College

Secondary School Certificate (SSC) - Science

Rais Nogor High School
Sadia Islam