Sadia Tasnim
Dhaka
Summary
Dynamic management professional with extensive experience at BRAC, excelling in project management and stakeholder engagement. Proven track record in optimizing cashless transaction systems, enhancing operational efficiency, and leading diverse teams. Strong interpersonal and problem-solving skills drive successful outcomes, ensuring alignment with strategic goals and fostering collaboration across departments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MANAGER, DIGITAL TRANSFORMATION UNIT, MICROFINANCE PROGRAMME
BRAC
09.2023 - Current
- Promoted as Manager, continuing responsibilities from prior role as with added responsibilities
- Work closely with legal and compliance teams to ensure that all agreements meet the required standards and protect the interests of the MFI
- Oversee the establishment and finalization of financial reconciliation processes between the program and other partners to ensure accurate tracking and settlement of transactions
- Draft, take approval, and circulate circulars, office memos, and other communications to inform staff, agents, and relevant stakeholders of any updates, procedural changes, or new guidelines related to agent banking operations
- Manage the onboarding process for new field staff, ensuring they are properly trained on agent banking procedures, tools, and policies
- Provide necessary support to new hires, ensuring they are prepared to effectively engage with agents, clients, and other stakeholders in the field
- Address any challenges or issues promptly to prevent delays and ensure efficient service delivery to clients
- Undertake regular field visits to monitor the implementation of agent banking facilities, assess the performance of agents, and ensure compliance with established procedures
- Collect feedback from field staff, agents, and clients to identify areas for improvement, and provide necessary support and guidance to address operational challenges
DEPUTY MANAGER, DIGITAL CLUSTER, MICROFINANCE PROGRAMME
BRAC
12.2021 - 08.2023
- Develop and manage the overall project plan for implementing the central disbursement and collection process, ensuring alignment with strategic goals
- Coordinate efforts between internal teams and external partners (SCB, HSBC, BRACIT) to ensure smooth integration of systems for cashless transactions
- Monitor project progress, adjusting timelines and resources as needed to ensure on-time, on-budget delivery
- Lead the integration of systems between the Head Office (HO), branch offices, SCB, HSBC, and BRAC MF to ensure seamless and secure cashless transactions
- Coordinate technical teams in testing and troubleshooting the integration to ensure reliable transaction processing and data flow across all systems
- Oversee the execution of test transactions in a controlled environment to ensure that the system functions as expected before deployment
- Work with technical teams to identify any issues during testing, ensuring that necessary fixes and improvements are implemented
- Ensure the system can handle various transaction scenarios accurately and without errors
- Conduct thorough use case analysis to understand various transaction workflows, identify potential pain points, and design solutions to address them
- Collaborate with business analysts and subject-matter experts to define user requirements and ensure the solution meets the needs of all stakeholders
- Lead the preparation and review of the Business Requirements Document (BRD), ensuring it captures all functional and non-functional requirements for the project
- Collaborate with stakeholders (including finance, IT, SCB, HSBC, BRACIT) to gather detailed business needs and translate them into clear, actionable requirements
- Collaborate with finance and operations teams to standardize processes and ensure consistency across all levels of operation
- Identify opportunities to optimize disbursement and collection processes, leading to minimized operational costs and a more streamlined workflow
- Work to reduce the frequency of fund transfers between the head office and branch offices, simplifying cash flow management and reducing transaction-related delays
- Develop and implement training programs for staff, ensuring smooth adoption of the new cashless transaction system
- Ensure branch and HO staff understand the new procedures and are equipped to handle financial transactions in the updated system
- Serve as the key point of contact between internal stakeholders (finance, IT, operations) and external partners (SCB, HSBC, BRACIT) to ensure alignment and communication
MANAGEMENT PROFESSIONAL STAFF, DIGITAL CLUSTER, MICROFINANCE PROGRAMME
BRAC
11.2018 - 12.2021
- Provided support to the 2581 branch accounts officer in utilizing the merchant wallet platform
- Designed leaflets and instruction cards for both clients and staff
- Prepared circulars, guidelines, and surveys to ensure the successful launch and smooth operation of the project
- Managed the online portal for tracking updates and analyzing reports
- Led cash transfers via digital wallets to ensure timely delivery to marginalized beneficiaries
- Prepared the annual staff incentive plan, tracked routine progress, created strategies to resolve transaction issues, and set targets for the team
- Planned system enhancements for the Deposit Tracking Portal based on project requirements
- Supervised 700 Client Service Assistants (CSAs) in opening client digital wallets
- Prepared monthly commission reports for CSAs, coordinated training sessions, maintained a dedicated portal for wallet registrations, assisted field staff in resolving project issues, and fostered strong relationships with stakeholders
MANAGEMENT TRAINEE, MICROFINANCE PROGRAMME
BRAC
10.2017 - 11.2018
- Effectively completed a shadowing assignment in an entry-level position to gain an understanding of the company's operations and work environment
- Led an entire branch as Branch Manager for three months during my training period, overseeing a large portfolio of borrowers and outstanding loans
- Served as Area Manager, overseeing three branches in distinct regions across Bangladesh
- Attended trainings and workshops on Critical Thinking, Gender Sensitivity, People Management
CLASS TEACHER
SCHOLARS' SCHOOL & COLLEGE
08.2017 - 09.2017
- Designed and implemented engaging lessons across subjects, tailored to the needs of individual students, ensuring alignment with curriculum standards
- Regularly assessed students' progress through various evaluation methods, including tests, quizzes, and class participation, providing constructive feedback
- Maintained a positive, orderly, and respectful classroom environment, establishing clear rules and promoting student engagement
- Acted as a liaison between parents and school, providing regular updates on student progress, behavior, and any areas of concern
- Worked with students who required additional assistance, adapting lesson plans and materials to meet diverse learning needs
- Assisted with extracurricular activities, such as school clubs, sports, or community outreach programs
Education
EXECUTIVE MBA -
INSTITUTE OF BUSINESS ADMINISTRATION, UNIVERSITY OF DHAKA
03.2025
MASTERS OF SOCIAL SCIENCE - Political Science
UNIVERSITY OF DHAKA
07.2015
BACHELOR OF SOCIAL SCIENCE - Political Science
UNIVERSITY OF DHAKA
06.2015
H.S.C - Humanities Group
SAMMILANI HIGHER SECONDARY GIRLS SCHOOL
01.2008
S.S.C - Humanities Group
JHIKARGACHHA SAMMILANI SECONDARY GIRLS SCHOOL
01.2006
Skills
- Interpersonal skills
- Project management
- Stakeholder management
- Business planning
- Active listening skills
- Management skills
- Problem-solving skills
Certification
- Certificate In Product Owner in Scrum Methodology, BRAC Technology, 12/01/23
- Certificate In Advanced Business Analysis, Digital Frontiers Institute, 09/01/23
- Infographic Powerpoint Training, BRAC Technology, 08/01/23
- Digitalization Project Management Governance and Methodology, BRAC Technology, 11/01/22
- Certificate In Digital Money, Digital Frontiers Institute, 08/01/21
- Project Management: The Basics for Success, Coursera, 11/01/20
- Certification of completion Digitizing Humanitarian and Social Assistance course, Digital Frontiers Institute, 07/01/20
Hobbies and Interests
- Learning new skills
- Travelling
Timeline
MANAGER, DIGITAL TRANSFORMATION UNIT, MICROFINANCE PROGRAMME
BRAC
09.2023 - Current
DEPUTY MANAGER, DIGITAL CLUSTER, MICROFINANCE PROGRAMME
BRAC
12.2021 - 08.2023
MANAGEMENT PROFESSIONAL STAFF, DIGITAL CLUSTER, MICROFINANCE PROGRAMME
BRAC
11.2018 - 12.2021
MANAGEMENT TRAINEE, MICROFINANCE PROGRAMME
BRAC
10.2017 - 11.2018
CLASS TEACHER
SCHOLARS' SCHOOL & COLLEGE
08.2017 - 09.2017
EXECUTIVE MBA -
INSTITUTE OF BUSINESS ADMINISTRATION, UNIVERSITY OF DHAKA
MASTERS OF SOCIAL SCIENCE - Political Science
UNIVERSITY OF DHAKA
BACHELOR OF SOCIAL SCIENCE - Political Science
UNIVERSITY OF DHAKA
H.S.C - Humanities Group
SAMMILANI HIGHER SECONDARY GIRLS SCHOOL
S.S.C - Humanities Group
JHIKARGACHHA SAMMILANI SECONDARY GIRLS SCHOOL
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