SADMAN HAYAT
Vancover, BC
Summary
Driven and results-oriented professional with a track record of leveraging strategic partnerships and business development skills. Proficient in team collaboration and time management, consistently achieving targets through effective customer complaint resolution and tech-savviness.
Overview
3
3
years of professional experience
Work History
Business Development Executive
Go Global
Dhaka
10.2023 - 09.2024
- Identify and research potential clients and markets for brand and promotion services.
- Develop and execute strategies to generate new business leads and opportunities.
- Build and maintain strong relationships with existing and potential clients.
- Collaborate with the creative and marketing teams to develop tailored proposals and pitches.
- Present proposals to clients, highlighting the value of our brand and promotional services.
Customer Relations Executive
ShareTrip Limited
Dhaka
11.2022 - 07.2023
- Communicating with customers, and analyzing customer behavior.
- Build sustainable relationships and trust with customer accounts through open, interactive communication.
- I helped book flight tickets for customers and agents.
- Negotiating with customers to renew contracts and retain business.
- Building positive relationships with customers and B2B associates.
Cashier
KFC
Dhaka
06.2022 - 10.2022
- Accurately process customer purchases, returns, and exchanges using a point-of-sale (POS) system.
- Handle cash, credit, debit, and other payment methods, ensuring accuracy in balancing the cash drawer.
- Greet customers warmly and assist them with inquiries about products, pricing, and promotions.
- Resolve customer concerns courteously, and escalate issues as needed to management.
- Promote store loyalty programs, special discounts, or upsell complementary items.
Customer Service Representative
Bata Shoes
Dhaka
02.2022 - 05.2022
- Greet customers warmly, and provide knowledgeable assistance regarding products and services.
- Handle inquiries, complaints, and feedback in a courteous and professional manner.
- Stay updated on inventory, promotions, and policies to provide accurate information.
- Assist customers in selecting products that meet their needs and preferences.
- Help customers place orders, including special or custom requests.
Marketing and Branding Intern
United Group
Dhaka
11.2021 - 01.2022
Education
Bachelor of Business Administration (BBA) - Marketing
United International University
07-2022
Higher Secondary Certificate (HSC) - Science
Shaheed Police Smrity College
01.2015
Secondary School Certificate (SSC) - Science
Shaheed Police Smrity College
01.2013
Skills
- Strategic Partnership
- Excellent customer service and communication
- Teamwork and time management
- Analytical and problem-solving skills
- Customer complaint resolution
- Business Development
English Language Proficiency
IELTS, Band 7.5
Extracurricular Activities
Organizer at 'International Conference on Sustainable Development 2019 (ICSD)' Organizer at 'Start UP Tank 2019' Organizer at 'The Excelist 2018' Former Executive at UIU Finance Form (07/13/18 - 05/10/19)
Training
Fundamentals of Digital Marketing, Digital Marketing, Facebook Marketing, and Content Development, 2021
Timeline
Business Development Executive
Go Global
10.2023 - 09.2024
Customer Relations Executive
ShareTrip Limited
11.2022 - 07.2023
Cashier
KFC
06.2022 - 10.2022
Customer Service Representative
Bata Shoes
02.2022 - 05.2022
Marketing and Branding Intern
United Group
11.2021 - 01.2022
Bachelor of Business Administration (BBA) - Marketing
United International University
Higher Secondary Certificate (HSC) - Science
Shaheed Police Smrity College
Secondary School Certificate (SSC) - Science
Shaheed Police Smrity College
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