SAJID AHMED
Linz
Summary
Customer support specialist and content creator with international remote experience in Germany and the Netherlands. Demonstrated ability to resolve complex customer issues and develop engaging social media content. Expertise in creating SEO-optimized blog posts across diverse industries, driving audience engagement, and maintaining high customer satisfaction. Strong skills in remote collaboration and aligning content strategies with brand objectives in multicultural settings.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
FlashProxy
The Hague, Netherlands
08.2025 - Current
- Assisted customers with product inquiries and technical support via email and chat.
- Collaborated with team members to resolve complex customer issues efficiently.
- Handled customer complaints and escalations while maintaining a positive attitude.
- Monitored service trends to identify common issues and suggest improvements.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Social Media Manager
FlashProxy
The Hague, Netherlands
08.2024 - Current
- Developed and managed content calendars for social media platforms.
- Identified potential opportunities for collaborations between the company and other organizations.
- Ensured compliance with company policies when publishing content online.
- Created engaging posts to increase audience interaction and brand awareness.
Remote Intern
App-Concept GmbH
Chemnitz, Germany
09.2024 - 09.2025
- Researched topics to create engaging and informative content.
- Developed blog posts aligning with brand voice and target audience.
- Optimized content for SEO to improve online visibility.
- Performed keyword research and analysis to improve SEO rankings.
Freelance Content Writer
Freelance (Various Clients)
Dhaka, Bangladesh
04.2022 - 02.2024
- Created engaging blog posts for diverse client industries.
- Researched topics thoroughly to ensure content accuracy and relevance.
- Edited and proofread articles for clarity and grammatical correctness.
- Collaborated with clients to align content with brand voice and goals.
Education
A-Levels - Physics, Mathematics
Edexcel
06.2024
Bachelor of Science - Artificial Intelligence
Johannes Kepler University
O-Levels - Physics, Chemistry, Maths B, Pure Maths, English, Bangla
Edexcel
06.2020
Skills
- Technical support and troubleshooting
- Customer feedback and engagement
- Content optimization and creation
- Team collaboration
- Keyword analysis and SEO strategy
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Limited Working
Awards
AI for Organizational Leaders, Microsoft & LinkedIn, 2020-11-01, CS109x: Machine Learning and AI with Python, HarvardX, 2020-11-01
Timeline
Customer Support Specialist
FlashProxy
08.2025 - Current
Remote Intern
App-Concept GmbH
09.2024 - 09.2025
Social Media Manager
FlashProxy
08.2024 - Current
Freelance Content Writer
Freelance (Various Clients)
04.2022 - 02.2024
Bachelor of Science - Artificial Intelligence
Johannes Kepler University
O-Levels - Physics, Chemistry, Maths B, Pure Maths, English, Bangla
Edexcel
A-Levels - Physics, Mathematics
Edexcel