SAKIB UZ ZAMAN KHAN
Customer Care Representative, Intermediate Video Editor
Address & Contacts : Banasree, Rampura, Dhaka
Summary
I am Sakib Uz Zaman, an Expert in customer care representative with almost 2 years of experience and good skill of basic computing such as excel, ms office. Besides, I've also worked as a Cald caller for a few months under an online based it solution company where I made thousands of outbound calls to US, Canada, Australia and UK. I also have a short term experience of video editing with motion graphics. I bring creativity, adaptibility and a results driven approach to every project I take on.
Overview
3
3
years of professional experience
1
1
Certification
4
4
Languages
5
5
years of post-secondary education
Work History
Video Editing With Motion Graphics
Self Employed
2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Cold Caller
Modern Web Solutions
2025 - 2025
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
- Participated in regular training sessions to continuously improve communication skills and product knowledge.
Customer Care Representative
Curvy~Q
2024 - 2025
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Customer Care Representative
KK Fashion House
2023 - 2024
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
BSC - CSE
University of Information Technology And Sciences ( UITS )
Baridhara, Dhaka | Currently Studying 01.2026 - Current
HSC - Science
Dr. Mahbubur Rahman Molla College
Demra, Matuail, Dhaka 02.2023 - 08.2025
SSC - Science
Banasree National Ideal School
Banasree, Dhaka 01.2021 - 07.2023
Skills
Friendly, positive attitude
Certification
Certified Video Editor, bdCalling Academy - 2025 ( Aug - Dec )
Timeline
Certified Video Editor, bdCalling Academy - 2025 ( Aug - Dec )
12-2026
BSC - CSE
University of Information Technology And Sciences ( UITS )
01.2026 - Current
HSC - Science
Dr. Mahbubur Rahman Molla College
02.2023 - 08.2025
SSC - Science
Banasree National Ideal School
01.2021 - 07.2023
Video Editing With Motion Graphics
Self Employed
2025 - Current
Cold Caller
Modern Web Solutions
2025 - 2025
Customer Care Representative
Curvy~Q
2024 - 2025
Customer Care Representative
KK Fashion House
2023 - 2024