Officer
Sonali life insurance company Ltd
Dhaka, Dhaka
07.2025 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Samadrita Taleb
Dhaka,Dhaka
Work History
Transaction Service Officer
IFIC Bank PLC
Dhaka Bangladesh
09.2022 - 06.2024
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Improved overall workflow efficiency by implementing standardized procedures across the department.
- Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Assisted in the successful launch of new products/services through effective support strategies.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Developed and maintained relationships with community organizations and agencies.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated outreach activities to build community awareness.
Law Intern
Bright Network
07.2020 - 07.2020
- Completed research and established requirements to draft contract process documentation.
- Increased understanding of legal concepts for clients by creating informative materials and presenting them in a clear, concise manner.
Law Intern
FM Associates
Dhaka, Bangladesh
06.2019 - 08.2019
- Researched statutes and laws to support compliance and legal risk management.
- Completed research and established requirements to draft contract process documentation.
- Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
- Worked closely with attorneys on case research to prepare for trial.
- Supported senior attorneys in trial preparation, contributing to favorable case outcomes.
Education
Masters Of Business Adminstration - Finance
University of Liberal Arts Bangladesh
Dhaka, Bangladesh05.2024
Bachelor Of Laws - English Law
University of London
London, UK08.2020
A' Level - Science
Academia
Dhaka, Bangladesh03.2012
O' Level - Science
Academia
Dhaka, Bangladesh03.2010
Skills
Excellent Communication
Languages
Bengali
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Officer
Sonali life insurance company Ltd
07.2025 - Current
Transaction Service Officer
IFIC Bank PLC
09.2022 - 06.2024
Law Intern
Bright Network
07.2020 - 07.2020
Law Intern
FM Associates
06.2019 - 08.2019
Masters Of Business Adminstration - Finance
University of Liberal Arts Bangladesh
Bachelor Of Laws - English Law
University of London
A' Level - Science
Academia
O' Level - Science
Academia