Samiha hasan Nuha
Dhaka
Summary
Dynamic Call Center Agent with Genex Infosys, skilled in customer service and sales strategies. Proven track record in enhancing customer experiences through effective product recommendations and relationship building. Recognized for driving repeat business and collaborating with teams to implement process improvements, ensuring customer satisfaction and loyalty.
Overview
2022
2022
years of post-secondary education
Work History
Call Center Agent, Inbound Sales
Genex Infosys
Dhaka
11.2024 - 04.2025
- Suggested process improvements to enhance customer experience.
- Offered suggestions on other products that could meet customers' needs.
- Assisted customers with product orders, inquiries, and complaints in a timely manner.
- Developed strong relationships with customers to encourage repeat business opportunities.
Education
Skills
- Customer service
- Sales strategies
- Product knowledge
- Relationship building
- Team collaboration
- Attention to detail
- Product recommendations
- Training experience
- Customer communications
Languages
Bengali
First Language
English
Elementary (A2)
A2
Timeline
Call Center Agent, Inbound Sales - Genex Infosys
11.2024 - 04.2025
Uttara High School And College - ,
B H Khan School And College - ,