Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic
Samiya Shultana

Samiya Shultana

Dhaka,Bangladesh

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

MIS Executive

Abdul Monem Limited
DHAKA, Bangladesh
10.2023 - Current
  • Upgraded hardware and software regularly for optimised systems performance.
  • Installed new technologies without disrupting workflow.
  • Maintained system security through regular testing and servicing.
  • Managed technology resources within department budgets.
  • Analysed system and software requirements to meet operational needs.
  • Recruited, trained and managed IT teams to continually meet service user needs.
  • Assessed system performance to advise on possible updates and improvements.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Advised on Information and communications technology policy and process improvements.
  • Negotiated cost-efficient prices with vendors for new systems and services.
  • Led information and communications strategy development.
  • Controlled department budgets by sourcing cost-effective solutions.
  • Liaised with service users to ascertain necessary system improvements.
  • Liaised with service users and business managers to meet computing requirements
  • Sourced new and emerging technologies to optimise information services.
  • Observed workflow to establish system development priorities.
  • Monitored and updated software certifications for full compliance.
  • Networked at industry seminars to build strategic business relationships.
  • Recruited and trained system analysts, programmers and engineers.
  • Exercised first-class diagnostic skills to conduct detailed analysis and troubleshooting of IT issues.
  • Employed awareness of latest technological innovations to maintain integrity of IT infrastructure by periodically upgrading servers.
  • Devised periodic information technology goals and integrated appropriate computer systems.
  • Highlighted, assessed and mitigated risk threatening software, hardware, system interfaces and connectivity.
  • Evolved, analysed and maintained complex computer systems for numerous departments to meet desired specifications.

Executive – Call Center

Lab Aid Group
DHAKA, Bangladesh
09.2020 - 08.2023
  • Promoted current offers and campaigns to uplift add-on sales.
  • Followed set scripts and guidelines to maintain company standards.
  • Communicated clearly and articulately for excellent customer understanding.
  • Remained knowledgeable in current products and services to provide accurate customer advice.

Executive – Office and Administration

Visa Hut
DHAKA, Bangladesh
06.2018 - 07.2020
  • Prepared information, forms and data to assist in seamless and efficient financial audit procedures.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Monitored operations to assess and highlight results.
  • Created and led successful business culture focused on performance.

Education

Bachelor of Business Administration - Management

DR MALEKA UNIVERSITY
Dhaka Bangladesh

A-Levels - Business Studies

BAF Shaheen collage Dhaka
DHAKA BANGLADESH
01.2016 - 01.2018

GCSEs - Business Studies

New Model Multilateral High School
Dhaka
02.2016 - 12.2016

Skills

  • Employee management
  • Training and Development
  • Project Management
  • Excel proficiency
  • Inspirational leadership
  • Risk mitigation planning
  • Digital security management
  • Resource management
  • Strategic thinking
  • Data protection
  • IT system maintenance management
  • IT troubleshooting
  • Hardware and software management
  • Software diagnostics
  • Brief interpretation
  • Technical leadership

Languages

English
Fluent
Hindi
Fluent
Bengali
Fluent
Urdu
Fluent

Affiliations

  • Long Drive and Reading Book
  • Watching Movie

Accomplishments

Certified in Management information system
Organization: Abdul Monem limited
Result : Best employee
Employee of the month in Lab Aid call center department

Timeline

MIS Executive

Abdul Monem Limited
10.2023 - Current

Executive – Call Center

Lab Aid Group
09.2020 - 08.2023

Executive – Office and Administration

Visa Hut
06.2018 - 07.2020

GCSEs - Business Studies

New Model Multilateral High School
02.2016 - 12.2016

A-Levels - Business Studies

BAF Shaheen collage Dhaka
01.2016 - 01.2018

Bachelor of Business Administration - Management

DR MALEKA UNIVERSITY

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Samiya Shultana