Hi, I’m
Sariful Islam
Executive, Client Services & Digital Operations
Feni
Summary
Highly organized professional with 2 years of experience in recruiting operations. Expert in Customer Relationship Management and Accurate Data Entry , with additional proficiency in Front-end Development and Digital Content Management . Seeking a Visa Officer role to leverage my diverse skill set in streamlining visa processes and enhancing client satisfaction.
Overview
2
years of professional experience
2
Languages
Work History
Education Department
Customer Support Specialist
02.2025 - 12.2025
Job overview
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Operations Specialist & Visa Consultant.
Visa Processing, Documentation, Leadership.
03.2024 - 11.2025
Job overview
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Worked well in a team setting, providing support and guidance.
Education
Institute of Computer Science And TechnologyFeni, Bangladesh
Diploma from Computer Science
06-2026
University Overview
- Board Name: Bangladesh Technical Education Board (BTEB)
- Group: Computer Science
- Result: Prepared
- Passing Year: 2026 (June)
Feni Govt. Pilot High SchoolCumilla
Secondary School Certificate (S.S.C) from Science
01.2021
University Overview
GPA: 4.00 (Out of 5.00)
Skills
Data Entry
Customer service excellence
Customer relationship management (CRM)
Live chat support
Customer service
Remote technical support
Visa application expertise
Sales and marketing
Creative and critical thinking
Computer Literacy
- Package Program: Good Command in Microsoft Office (Word, Excel, Power Point, Access) Also good at Programming language such as (Html, CSS, Java Script.
- Other: Have Command in Internet & E-mailing Options.
Key Qualities
- Have capacity to establish.
- Always trying to hold a positive attentive in different situation.
- Good sense of responsibility and reasoning.
- Complete the work within time limit.
- Good communication skill.
- Comprehend ability.
- Timeliness.
- Analytical ability.
DECLARATION
I do hereby declare that the particulars I have presented so far are to my knowledge. If required and where applicable, this document can be supported by authentic certificate /papers.
Languages
English
Upper intermediate (B2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Customer Support Specialist
Education Department
02.2025 - 12.2025
Visa Processing, Documentation, Leadership.
Operations Specialist & Visa Consultant.
03.2024 - 11.2025
Feni Govt. Pilot High School
Secondary School Certificate (S.S.C) from Science
Institute of Computer Science And Technology
Diploma from Computer Science