Sarwah Chowdhury
Business Development Executing
Dhaka
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
2
2
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages
Work History
Customer Service Consultant
- Provided exceptional customer service to customers and assisted them in setting up subscription plans
- Resolved customer inquiries via phone and email, consistently achieving the targets
- Maintained a high level of customer satisfaction through effective verbal and written communication skills
- Assisted customers with findings the right products they were looking for, and answered any questions they had
- Follow up the potential customers to answer questions and encourage return visits
Business Development Officer
Amber IT Ltd
05.2023 - Current
- Performed detailed market research, analysed current trends, and identified new business growth opportunities
- Developed reporting infrastructure for sales KPIs, resulting in a 40% improvement in customer conversion rate
- Increased qualified leads by 30% by building tools to identify prospective customers who were most likely to convert
- Identified gaps in sales funnel and actively monitored KPis
- Excellent ability to meet monthly sales goals and conducted B2B sales for corporate internet and SMES
- Achieved monthly sales target by 130% and got the 'Best seller of the month' award
- Regularly conducted face to face corporate meeting with IT heads of companies to improve lead generations by 14%
- Evaluated competitors in terms of market share, product offering
- Achieved customer satisfaction ratings of 4.7/5, which beat target estimates by over 30% during tenure
- Created and delivered engaging presentations to potential clients, leading to a 20% increase in new business
- Worked on the development of new marketing plans, sales techniques and business strategies in order to maximize profits and minimize expenses
- Interviewed, trained and coordinated summer interns, ensuring that all policies and procedure were fully followed
- Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Demonstrated products and specific features at customer locations and special events
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Responsible for interacting with hundreds of companies to help guide them in their internet purchase
- This could be through internet lead, a phone call or a corporate meeting
- Negotiating the sale price for internet, data connectivity, IPTSP as well as trade-in values
- Responding to internet leads and incoming phone calls in a timely manner
- Conducted market research to identify new opportunities and adjust marketing strategies accordingly
- Analyzed campaign performance and made data driven decisions to optimize future campaigns
Business Development Intern
Hai Education
10.2022 - 01.2023
- Located and proposed new potential business deals by contacting potential partners
- Updated customer accounts and resolved customer issues for 98% satisfaction rate
- Stayed active on social media to develop new customer leads
- Compiled and distributed successfully financial and statistical information such as budget spreadsheets for the new campaigns
- Assisted in the creation press releases and new catalogues
- Created a new format for customer engagement
- Initiated a series of marketing campaigns including email, print, digital, outdoor and social media
- Outpaced marketing targets by attending 60+ hours of seminars and implementing learning on the job
Education
Secondary School Certificate -
Motijheel Ideal School & College
Motijheel, DhakaHigher Secondary Certificate - undefined
Dhaka City College
Dhanmondi, Dhaka 01.2013 - 01.2015
B.B.A - Marketing
North South University
Bashundhara R/A, DhakaSkills
MS Office
MS Excel
MS Word
MS PowerPoint
Adobe Illustrator
Adobe Photoshop
Marketing Knowledge
Digital Promotional Marketing
Fast typing
Organized
Creativity
Multitasking
Time Management
Communication
Adaptability
Responsible
Punctuality
Summaryofqualifications - Skills
- Mastery of Marketing techniques acquired over the semesters.
- Intermediate-level skills in office tools such as Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Timeline
Business Development Officer
Amber IT Ltd
05.2023 - Current
Business Development Intern
Hai Education
10.2022 - 01.2023
Higher Secondary Certificate - undefined
Dhaka City College
01.2013 - 01.2015
Customer Service Consultant
B.B.A - Marketing
North South University
Secondary School Certificate -
Motijheel Ideal School & College