Music
Sayantan Dutta Abhik
Customer Service Officer & Sales Executive
Sreemangal, Moulvibazar
Summary
Conscientious Customer Service & Sales Executive with four years experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Service Officer & Sales Executive
United Commercial Bank PLC
Moulvibazar , Zyl
2024.03 - Current
- Ensure payment of foreign remittance is properly followed as per instruction of HO ID division.
- Regularization of Dormant account, legacy account through Business Operation Division.
- Reconciliation of Cheque Book & Debit Cards in every working day.
- Keeping Records of Customer Interactions, Transactions, and Comments & Complaints.
- Keeping Records of Inward Foreign Remittance Beneficiaries Name, Address & Mobile Numbers.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Completed data entry to record call notes, suggestions and questions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed strong communication and organizational skills through working on group projects.
Internship
Social Islami Bank
Moulvibazar , Zyl
2019.09 - 2019.12
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Explored new technologies and approaches to streamline processes.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
MBA - Human Resources Management
Leading University
Sylhet, Bangladesh 2020.01 - 2021.09
BBA - Finance & Banking
Leading University
Sylhet, Bangladesh 2016.01 - 2019.12
Skills
Certification
Introduction to Corporate Finance
Interests
Music
Starting music from childhood is fantastic! It's amazing how early exposure to music can shape my passion and talent. Being part of a rock band since class 7 develop my music skills and bond with my bandmates over shared musical experiences.
Timeline
Customer Service Officer & Sales Executive
United Commercial Bank PLC
2024.03 - Current
MBA - Human Resources Management
Leading University
2020.01 - 2021.09
Internship
Social Islami Bank
2019.09 - 2019.12
BBA - Finance & Banking
Leading University
2016.01 - 2019.12
Introduction to Corporate Finance
Similar Profiles
MOHAMMAD KABIR HASAN SHAHJADAMOHAMMAD KABIR HASAN SHAHJADA
FIRST VICE PRESIDENT (Bank-branch-manager) at UNITED COMMERCIAL BANK PLCFIRST VICE PRESIDENT (Bank-branch-manager) at UNITED COMMERCIAL BANK PLC
MORSHEDA CHISTYMORSHEDA CHISTY
Senior Officer (Customer Service In GB) at United Commercial Bank PLC (Bangladesh)Senior Officer (Customer Service In GB) at United Commercial Bank PLC (Bangladesh)
S M Nurus SafaS M Nurus Safa
Customer Service Officer at in Financial Institution & Offshore Banking Unit, United Commercial Bank Plc.Customer Service Officer at in Financial Institution & Offshore Banking Unit, United Commercial Bank Plc.