Music
Sayantan Dutta Abhik
Customer Service Officer & Sales Executive
Sreemangal, Moulvibazar
Summary
Conscientious Customer Service & Sales Executive with four years experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Service Officer & Sales Executive
United Commercial Bank PLC
Moulvibazar, Zyl
03.2024 - Current
- Ensure payment of foreign remittance is properly followed as per instruction of HO ID division.
- Regularization of Dormant account, legacy account through Business Operation Division.
- Reconciliation of Cheque Book & Debit Cards in every working day.
- Keeping Records of Customer Interactions, Transactions, and Comments & Complaints.
- Keeping Records of Inward Foreign Remittance Beneficiaries Name, Address & Mobile Numbers.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Completed data entry to record call notes, suggestions and questions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed strong communication and organizational skills through working on group projects.
Internship
Social Islami Bank
Moulvibazar, Zyl
09.2019 - 12.2019
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Explored new technologies and approaches to streamline processes.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
MBA - Human Resources Management
Leading University
Sylhet, Bangladesh 01.2020 - 09.2021
BBA - Finance & Banking
Leading University
Sylhet, Bangladesh 01.2016 - 12.2019
Skills
Certification
Introduction to Corporate Finance
Interests
Music
Starting music from childhood is fantastic! It's amazing how early exposure to music can shape my passion and talent. Being part of a rock band since class 7 develop my music skills and bond with my bandmates over shared musical experiences.
Timeline
Customer Service Officer & Sales Executive
United Commercial Bank PLC
03.2024 - Current
MBA - Human Resources Management
Leading University
01.2020 - 09.2021
Internship
Social Islami Bank
09.2019 - 12.2019
BBA - Finance & Banking
Leading University
01.2016 - 12.2019