Sazzad Hossain

• Successfully managed the complete lifecycle of bulk orders, ensuring seamless execution from initial sampling to final delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Managed the creation and approval process for samples, including fit, size set, and pre-production, Gold Seal, ensuring timely submissions to buyers.
• Conducted detailed product cost analyses and negotiated with suppliers, achieving competitive pricing without compromising quality.
• Streamlined raw material procurement and inventory control, minimizing production delays and wastage.
• Proactively addressed and resolved production challenges, ensuring smooth operations and on time deliveries.

Order Management: Handled bulk orders from development to shipment, ensuring buyer specifications and delivery timelines were met.

Material Booking: Placed all kind of materials booking like fabric, Trims and accessories in ERP and chased suppliers to bring them on time.

Production Monitoring: Supervised production schedules, collaborated with production teams, and resolved delays to maintain on-time delivery.

Supplier Coordination: Liaised with suppliers to ensure timely procurement and quality of raw materials, trims, and accessories.

Material and Inventory Management: Streamlined raw material procurement and inventory control, minimizing production delays and wastage.

Order Management: Supported senior merchandisers in handling orders from development to final delivery, ensuring timelines and quality standards were met.

Material Booking: Placed all kind of materials booking like fabric, Trims and accessories and chased suppliers to bring them on time

Sample Coordination: Assisted in the creation, review, and submission of samples, ensuring compliance with buyer specifications and deadlines.

Production Assistance: Monitored production progress and collaborated with internal teams to address delays or challenges in the manufacturing process.

Documentation & Reporting: Maintained comprehensive records of order files, purchase orders, and approvals, and provided regular updates to senior merchandisers and buyers.