Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Hobbies and Interests
Accomplishments
Affiliations
Timeline
Sazzadul Alam Saju

Sazzadul Alam Saju

House-1, Sector-10, Road-21, Uttara Dhaka

Summary

Results-driven Account Executive with nearly 2 years of experience at Capelli Sport (GMA) in Dhaka. Experienced in journal entry, GL report, trial balance report, balance sheet report, profit loss report, monthly closing report, money received summary report, cash flow, liabilities vs assets, minor financial report, SO vs money received, warehouse master chart, TT, LC etc. Proficient in ERP & Tally Software. Leveraging a strong customer service background developed over 7 years as a Customer Service Officer at Robi Axiata LTD in Feni. Skilled in handling inquiries and complaints, providing product and service information, resolving customer issues, and maintaining customer satisfaction. Specializing in VOC Management as a Customer Service Representative, excelling in maintaining excellent customer satisfaction through friendly, helpful, and informative service. Known for negotiating solutions to complex complaints while balancing customer satisfaction with company policy and profitability. Adept at developing rapport with customers quickly to identify needs and provide effective solutions, handling high-volume telephone calls to address and resolve customer queries efficiently. Proficient in CRM software and inventory management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Executive

Capelli Sport (GMA)
10.2023 - Current

Company Overview: Capelli Sport is a global multi-sports brand based in New York City, specializing in team sports. With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs.


Responsibilities :

Journer Entry

GL Report

Trial Balance Report

Balance Sheet Report

Profit Loss Report

Monthly Closing Report

Money Received Summary Report

Cash Flow

Liabilities Vs Asstes

Minor Financial Report

SO Vs Money Received

Warehouse Master Chart

TT, LC etc.

Also known ERP & Tally Software


Customer Service Officer

Robi Axiata Limited
01.2016 - 09.2023

Company Overview: Robi Axiata Limited is the second largest mobile phone operator of BD and the first operator to introduce GPRS and 3.5G services in the country.


Responsibilities :

Handling inquiries and complaints

Providing product and service information

Resolving customer issues

Maintaining customer satisfaction

Managing Sales Tracking System (STS)

Providing support to the management team

Liaising with other departments

Analyzing customer feedback

Customer Service Representative

Specialist, VoC Management

Project Officer

Grameen Phone
05.2015 - 11.2015
  • Visit selected retailer to training how to sell internet package by Flexyload Sim. Increase profit by selling data.

Education

M.B.S - Accounting

National University
01.2016

GPA: 1st Class

B.B.S (Hons) - Accounting

National University
01.2015

GPA: 2nd Class

Higher Secondary Certificate - Business Studies

Feni Govt. College
01.2008
GPA: 4.90 Out of 5

Secondary School Certificate - Science

Sala Uddin High School
01.2006
GPA: 3.88 Out of 5

Skills

  • Experienced in editing documents using Microsoft Word
  • Excel proficiency
  • Proficient in Microsoft PowerPoint
  • Digital research proficiency
  • Maintain composure under stress
  • Responsive to new challenges
  • Effective team collaboration
  • Strengthening client connections
  • Client relationship development
  • Data-driven decision making
  • Prioritization and scheduling expertise

Certification

I the undersigned, certify that, to the best of my knowledge and brief, this resume correctly describes me, my qualification and my experience. I understand that any willful misstatement described here in may lead to disqualification or dismissal, if employed.

Languages

Bangla
Advanced (C1)
English
Intermediate (B1)

Personal Information

Father's Name    Nur Alam

Mother's Name  Fatema Begum

Date of Birth       01/01/90

Gender                 Male

NID                       8660380588

Nationality          Bangladeshi

Marital Status    Unmarried

Religion               Islam

Hobbies and Interests


Travelling

Listening Song

Accomplishments

    Got best CSO award 3 times

Affiliations

  • Vocal Artist At Black Stone Band. Youtube Channel https://www.youtube.com/@BlackStoneBand

Timeline

Account Executive - Capelli Sport (GMA)
10.2023 - Current
Customer Service Officer - Robi Axiata Limited
01.2016 - 09.2023
Project Officer - Grameen Phone
05.2015 - 11.2015
Feni Govt. College - Higher Secondary Certificate, Business Studies
Sala Uddin High School - Secondary School Certificate, Science
National University - M.B.S, Accounting
National University - B.B.S (Hons), Accounting

Similar Profiles

CREATE PROFILE
Sazzadul Alam Saju