SHABIB IFTEKHAR AHMED
Customer Service Expert
Dhaka
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.
Overview
13
13
years of professional experience
2025
2025
years of post-secondary education
2
2
Languages
Work History
Counsellor (Student or Immigration)
Edu Abroad Limited
10.2024 - Current
- Counseling
- Academic Guidance
- Career Counseling
- Conflict Resolution
- Developing Social Skills
- Crisis Intervention
- Parent and Teacher Collaboration
- Group Counseling
- Confidentiality
Call Center & Patient Care Executive
Surecell Medical Ltd.
10.2021 - 08.2024
- Company Overview: [BD]
- Receiving phone calls from patients
- Making appointment over phone
- Follow up with Patients
- Social Media Management - Facebook post + email management
- Call center supervision
- Lead generation
- Business development
- Telemarketing
- [BD]
Customer Service Agent
Daraz Online Shopping
01.2018 - 05.2021
- # Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- # Performed in-depth research to answer more complex questions.
- # adeptly handled 200 of inbound calls per day
- # Monitored multiple databases to keep track of all company inventory.
- # Answering to the customer`s quires via Live Chat, Email, and social mediaBR
Customer Support Executive
UpWork
01.2014 - 06.2019
- Assisted various business groups with document organisation and dissemination during acquisitions.
- Researched and updated all required materials needed for firm and partners.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Analysed departmental documents for appropriate distribution and filing.
- Supported Chief Operating Officer with daily operational functions.
- Performed initial client assessment and analysis to begin research process.
- Monitored multiple databases to keep track of all company inventory.
- Email handling, schedule calendar meetings, reservation, answer telephone inquiries, prepare daily tasks reports.
Customer Relation Executive
Legato Services Ltd.
05.2012 - 11.2013
Education
Bachelor of Arts (BA) - Arts
Bangladesh Open University
HSC - Commerce
Alhaz Mokbul Hossain Degree College
SSC - Commerce
Lalmatiya Housing Society Boys High School and College
01.2005 - 01.2006
Skills
Telemarketing
MICROSOFT OFFICE
Problem solving capacity
Telecommunication Service
Customer Support/ Client Service
Business Development
Very good skill in typing
Team player
Social Media Management
Inventory Software
Special Qualifications
I have done cabin crew course from JobsA1.com
Personal Information
- Height: 162.56
- Blood Group: B+
- Date of Birth: 11/12/91
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Islam
Area Of Specialization
- Counseling
- Call Center
- Email Communication
- Customer Support
- Telemarketing
- Social Media Management
- Sales & Marketing
- Business Development
- Telecommunication Service
- Microsoft Excel & Google Doc
- International Relation
Timeline
Counsellor (Student or Immigration)
Edu Abroad Limited
10.2024 - Current
Call Center & Patient Care Executive
Surecell Medical Ltd.
10.2021 - 08.2024
Customer Service Agent
Daraz Online Shopping
01.2018 - 05.2021
Customer Support Executive
UpWork
01.2014 - 06.2019
Customer Relation Executive
Legato Services Ltd.
05.2012 - 11.2013
SSC - Commerce
Lalmatiya Housing Society Boys High School and College
01.2005 - 01.2006
HSC - Commerce
Alhaz Mokbul Hossain Degree College
Bachelor of Arts (BA) - Arts
Bangladesh Open University