Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shah Alam

Shah Alam

Demra-Dhaka

Summary

Motivated Assistant Manager with strong leadership and organizational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance.

Overview

7
7
years of professional experience

Work History

Deputy Manager

Marketing & Merchandising
Esquire Knit Composite PLC. Kanchpur. Sonargoan, Narayangonj,, Bangladesh
05.2024 - Current

Assistant Manager

Marketing & Merchandising
Pretty Knit Composite Textile Ltd. Ashulia, Savar
10.2022 - 04.2024

Assistant Manager

Marketing & Merchandising
Esquire Knit Composite PLC. Kanchpur. Sonargoan, Narayangonj,
03.2019 - 03.2022

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.

• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated major issues to supervisor.
• Actively listened to customers to fully understand requests and address concerns.
• Trained and mentored employees to maximise team performance.
Developed team communications and information for meetings.
Worked with customers at C&A, NEXT, LIDL, NEW YORKER, KIK, and WOOLWORTH.

Education

Second Division - Fazil

Dogair Darussunnat Fazil Madrasah
Dhaka
01-2004

Second Division - Alim

Dagair Darussummat Fazil Madrasah
Dhaka
01-2001

First Division - Dakhil

Ramchhari Rashedia Dakhil Madrasah
Chandpur
01-1998

Skills

  • Customer service
  • Team building
  • Problem resolution
  • Team leadership and motivation
  • Commitment to excellence
  • Strategic planning
  • Customer focused

Timeline

Deputy Manager

Marketing & Merchandising
05.2024 - Current

Assistant Manager

Marketing & Merchandising
10.2022 - 04.2024

Assistant Manager

Marketing & Merchandising
03.2019 - 03.2022

Second Division - Fazil

Dogair Darussunnat Fazil Madrasah

Second Division - Alim

Dagair Darussummat Fazil Madrasah

First Division - Dakhil

Ramchhari Rashedia Dakhil Madrasah
Shah Alam