

Motivated Assistant Manager with strong leadership and organizational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated major issues to supervisor.
• Actively listened to customers to fully understand requests and address concerns.
• Trained and mentored employees to maximise team performance.
Developed team communications and information for meetings.
Worked with customers at C&A, NEXT, LIDL, NEW YORKER, KIK, and WOOLWORTH.