Shah Alam Sabuj
Satkhira
Summary
IT Support Engineer supporting hardware maintenance, software installation, and network troubleshooting for business users. Resolves service requests in person and over the phone, keeping computer systems, printers, and scanners operational through setup, repairs, upgrades, and diagnostics. Trains end users and junior staff on hardware functionality, software programs, and company procedures to reduce repeat issues and improve adoption.
Overview
7
7
years of professional experience
Work History
IT Support Engineer
Mahin Group Industries, Dhaka
09.2019 - 12.2025
- Delivered technical support across the company, resolving issues both in person and over the phone.
- Responding in a timely manner to service issues and requests.
- Monitoring and maintaining computer systems and networks.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Updating computer software as well as upgrading hardware and systems.
- Repaired and replaced equipment when required.
- Training end-users on hardware functionality and software programs.
- Facilitated training sessions for junior staff on technical skills and company procedures to enhance their capabilities.
- Documenting processes and performing diagnostic tests.
- Testing new technology.
- Facilitated training sessions for junior staff on technical skills and company procedures to enhance their capabilities.
- Monitoring technological advancements and trends in IT support to inform team practices and improvements.
Brand Promoter
Akij Tobacco Company Limited - Shyamnagar
01.2026 - 06.2026
- Interacted face-to-face with customers to promote products and services and increase sales.
- Attained sales targets through increased marketing, customer engagement and upselling and cross-selling.
Education
Secondary School Certificate -
Nakipur H.C Pilot Secondary School
Higher secondary certificate - undefined
Shyamnagar Govt. Mohsin Degree College
ShyamnagarB.Sc. - Computer Science and Engineering (CSE)
World University of Bangladesh
Skills
Technical support
Network troubleshooting
Hardware maintenance
Software installation
Microsoft Office
Incident resolution
Ticket triage
Service request management
Remote support
Knowledge base documentation
End-user training
Device setup
Peripheral support
Process documentation
User onboarding
Issue Troubleshooting
Hardware upgrades
Data Backup and Recovery
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Brand Promoter
Akij Tobacco Company Limited - Shyamnagar
01.2026 - 06.2026
IT Support Engineer
Mahin Group Industries, Dhaka
09.2019 - 12.2025
B.Sc. - Computer Science and Engineering (CSE)
World University of Bangladesh
Higher secondary certificate - undefined
Shyamnagar Govt. Mohsin Degree College
Secondary School Certificate -
Nakipur H.C Pilot Secondary School
Signature
(Shah Alam Sabuj)