Shahab Uddin
Sales And Customer Service
Narayanganj
Summary
To obtain a position in the hospitality industry, particularly in Food & Beverage Services, where I can apply my 5+ years of customer service and sales experience to enhance guest satisfaction and contribute to organizational success.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Customer Sales and Service Expert
Crown Cement Plc
01.2019 - Current
- Developed strong customer interaction, complaint handling, and relationship-building skills, aligning well with guest service roles in hospitality.
- Managed dealer orders and ensured timely delivery process.
- Built strong relationships with dealers and retailers.
- Handled complaints and resolved issues with professionalism.
- Followed up on payments and credit recovery.
- Collected market feedback and reported to management.
- Maintained records of sales and customer interactions.
- Supported after-sales service and ensured customer satisfaction.
- Consistently maintained high performance while working under pressure in fast-paced environments.
Assistant Salesman
Bondhu Motors and Tyre
01.2014 - 01.2018
- Demonstrated hospitality-style service in a fast-paced retail environment, ensuring customer satisfaction and building client loyalty.
- Assisted customers in product selection and inquiries.
- Managed product display and ensured stock availability.
- Updated inventory data and maintained daily records.
- Handled billing and supported payment processing efficiently.
- Maintained cleanliness and organization of sales floor.
- Addressed customer complaints and provided quick solutions.
- Promoted discount offers to increase walk-in conversions.
Education
S.S.C - Science
Syedpur Bangabandhu High School
Narayanganj Sadar 01.2009
Skills
- Teamwork & collaboration
- Time Management
- Good listener and communicator
- Problem solving
- Working under-pressure
- Multitasking in fast-paced environments
- Hygiene and safety compliance
- Cash handling and POS operation
Timeline
Customer Sales and Service Expert
Crown Cement Plc
01.2019 - Current
Assistant Salesman
Bondhu Motors and Tyre
01.2014 - 01.2018
S.S.C - Science
Syedpur Bangabandhu High School
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