I am enthusiastic about joining an IT team as an entry-level Support Technician to assist in maintaining and troubleshooting computer systems, networks, and software. My goal is to contribute to the organization's success by providing reliable and timely technical assistance to end-users.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Executive Engineer (Level-4)
SwiftTech Service Limited
Tejgaon Industrial Area
08.2022 - Current
Company Overview: (Carlcare)
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Repairing and replacing equipment as necessary
Setting up accounts for new users
Diagnose and troubleshoot hardware and software issues in mobile devices
Repair and replace damaged components such as CTP, PCB, Sub-PCB, LCD, Speaker, Mic etc
Quality Check for refurbished devices
Assign spare parts of repair devices in CRM system and repair them in systematically
Deliver repaired devices to MWH with very good quality
(Carlcare)
Intern
SwiftTech Service Limited
Dhaka, Bangladesh
12.2021 - Current
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Analyzed problems and worked with teams to develop solutions.
Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Participated in workshops and presentations related to projects to gain knowledge.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Explored new technologies and approaches to streamline processes.
Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Intern
Ismartu Technology BD Limited
Tejgaon Industrial Area, Bangladesh
12.2021 - 03.2022
Company Overview: (Carlcare Technology BD Limited)
Identified hardware and software issues in mobile phones, using specialized tools and diagnostic techniques to determine the root cause of problems
Disassembled and repaired mobile phones, replacing faulty components such as screens, batteries, charging ports, cameras, speakers, and microphones
Performed software updates, flashed ROMs, and resolved software-related problems like app crashes, operating system issues, and software conflicts
Executed micro soldering tasks to repair intricate circuitry and small components on the logic board
Conducted thorough testing of repaired devices to ensure proper functionality and adherence to quality standards
Restored pre-owned mobile phones to like-new condition through repairs, cleaning, and cosmetic refurbishments
Maintained a clean and organized workspace, adhering to safety guidelines and preventing damage to customer devices
(Carlcare Technology BD Limited)
Education
B.Sc - Electrical and Electronics Engineering
Sonargaon University
01.2025
Diploma in Engineering - Electronics Technology
Bogura Polytechnic Institute
01.2021
Secondary School Certificate (S.S.C) - Science
Malotinagor High School
01.2017
Skills
Leadership and teamwork
Problem-solving and analytical skills
Strong communication and collaboration abilities
Quick learning and adaptability
Punctuality and multitasking
Extra-Curricular Activities
Rover Scout and Volunteering work Travelling Natural/Historical Places Artistic Pursuits Sports (Football, Cricket, Online Games etc.) Attending and Listening Islamic Lectures Social Service Watch Movies and new technologies Gardening and Farming
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC