SHAHANAJ NAYON
Dhaka
Summary
I am enthusiastic about joining an IT team as an entry-level Support Technician to assist in maintaining and troubleshooting computer systems, networks, and software. My goal is to contribute to the organization's success by providing reliable and timely technical assistance to end-users.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Executive Engineer (Level-4)
SwiftTech Service Limited
08.2022 - Current
- Company Overview: (Carlcare)
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Repairing and replacing equipment as necessary
- Setting up accounts for new users
- Diagnose and troubleshoot hardware and software issues in mobile devices
- Repair and replace damaged components such as CTP, PCB, Sub-PCB, LCD, Speaker, Mic etc
- Quality Check for refurbished devices
- Assign spare parts of repair devices in CRM system and repair them in systematically
- Deliver repaired devices to MWH with very good quality
- (Carlcare)
Intern
SwiftTech Service Limited
12.2021 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Intern
Ismartu Technology BD Limited
12.2021 - 03.2022
- Company Overview: (Carlcare Technology BD Limited)
- Identified hardware and software issues in mobile phones, using specialized tools and diagnostic techniques to determine the root cause of problems
- Disassembled and repaired mobile phones, replacing faulty components such as screens, batteries, charging ports, cameras, speakers, and microphones
- Performed software updates, flashed ROMs, and resolved software-related problems like app crashes, operating system issues, and software conflicts
- Executed micro soldering tasks to repair intricate circuitry and small components on the logic board
- Conducted thorough testing of repaired devices to ensure proper functionality and adherence to quality standards
- Restored pre-owned mobile phones to like-new condition through repairs, cleaning, and cosmetic refurbishments
- Maintained a clean and organized workspace, adhering to safety guidelines and preventing damage to customer devices
- (Carlcare Technology BD Limited)
Education
B.Sc - Electrical and Electronics Engineering
Sonargaon University
01.2025
Diploma in Engineering - Electronics Technology
Bogura Polytechnic Institute
01.2021
Secondary School Certificate (S.S.C) - Science
Malotinagor High School
01.2017
Skills
- Leadership and teamwork
- Problem-solving and analytical skills
- Strong communication and collaboration abilities
- Quick learning and adaptability
- Punctuality and multitasking
Extra-Curricular Activities
Rover Scout and Volunteering work Travelling Natural/Historical Places Artistic Pursuits Sports (Football, Cricket, Online Games etc.) Attending and Listening Islamic Lectures Social Service Watch Movies and new technologies Gardening and Farming
Personal Information
- ID Number: 4208717654
- Height: 5.4
- Weight: 60
- Blood Group: B+
- Date of Birth: 04/20/01
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Unmarried
- Religion: Islam
Addresses
Tipordi, Sonargoan, Narayangonj, Sardhonkuti, Sonarai, Gabtali, Bogura
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Languages
Bengali
Native language
English
Upper intermediate
B2
Hindi
Upper intermediate
B2
Urdu
Upper intermediate
B2
Timeline
Junior Executive Engineer (Level-4)
SwiftTech Service Limited
08.2022 - Current
Intern
SwiftTech Service Limited
12.2021 - Current
Intern
Ismartu Technology BD Limited
12.2021 - 03.2022
Diploma in Engineering - Electronics Technology
Bogura Polytechnic Institute
Secondary School Certificate (S.S.C) - Science
Malotinagor High School
B.Sc - Electrical and Electronics Engineering
Sonargaon University
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