Shaikh Rashel Hossain
Manager IT
Dhaka,Bangladesh
Summary
Knowledgeable Sr. IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 29-year record of building positive relationships with internal and external stakeholders. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Support Engineer position. Ready to help team achieve company goals. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Veteran Sr. IT Manager with 29 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
29
29
years of professional experience
15
15
years of post-secondary education
Work History
Sr. IT Manager
Dekko Legacy Group
Dhaka, Bangladesh
02.2023 - Current
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
IT Manager
Dekko Legacy Group
02.2015 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Customized and repaired technology based on staff requests.
- Guided organizational technology strategy and roadmaps.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated technical training and personal development classes for staff members.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Deputy IT Manager
Dekko Group
01.2011 - 02.2015
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Customized and repaired technology based on staff requests.
- Guided organizational technology strategy and roadmaps.
- Communicated regularly with customers concerning data exchange and technology integration.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated technical training and personal development classes for staff members.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
System Network Administrator
Dekko Group
12.1998 - 01.2011
- Performed and adhered to change management requirements.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Introduced management tools to create and manage virtual server computing environment.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Planned annual budgets to fund IT projects and control spending.
- Verified continuity of computer and telephone system services for users..
- Assisted IT staff on troubleshooting issues and closing calls.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Diagnosed and executed resolution for network and server issues.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Network Supporter
Daffodil Computers Ltd
05.1997 - 11.1998
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
Technical Support Engineer
Advance Micro Computer Networks Ltd
04.1995 - 03.1997
- Designed computer hardware components and peripheral devices.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Investigated hardware product issues involving materials and software and devised solutions.
- Planned and prioritized field testing engagements of [Type] technology.
- Participated in internal audits of quality management system.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Gathered trend data from customer calls and interactions.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Updated and maintained current customer support database.
Education
Master of Science - Computer Engineering
The People's University of Bangladesh
Dhaka, Bangladesh 01.2011 - 12.2012
Bachelor of Science - Computer Engineering Technology
Darul Ihsan University
Dhaka, Bangladesh 01.2009 - 12.2011
High School Diploma -
National Computing Center (NCC) UK
Dhaka, Bangladesh 04.2001 -
High School Diploma -
Khulna Polytechnic Institute
Khulna, Bangladesh 01.1990 - 12.1994
Secondary School Certificate - Genarel
Khalishpur Secondary High School
Khulna, Bangladesh 01.1985 - 12.1989
Skills
Infrastructure development
Timeline
Sr. IT Manager
Dekko Legacy Group
02.2023 - Current
IT Manager
Dekko Legacy Group
02.2015 - Current
Master of Science - Computer Engineering
The People's University of Bangladesh
01.2011 - 12.2012
Deputy IT Manager
Dekko Group
01.2011 - 02.2015
Bachelor of Science - Computer Engineering Technology
Darul Ihsan University
01.2009 - 12.2011
High School Diploma -
National Computing Center (NCC) UK
04.2001 -
System Network Administrator
Dekko Group
12.1998 - 01.2011
Network Supporter
Daffodil Computers Ltd
05.1997 - 11.1998
Technical Support Engineer
Advance Micro Computer Networks Ltd
04.1995 - 03.1997
High School Diploma -
Khulna Polytechnic Institute
01.1990 - 12.1994
Secondary School Certificate - Genarel
Khalishpur Secondary High School
01.1985 - 12.1989
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