Md Shakhawat Hossain
Sr. Manager
Dhaka
Summary
Customer-focused professional with successful 13-year career in Telecom sector. Dynamic successful applying detail-oriented and adaptive in busy business environment.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Senior Manager, Technology
ADN Telecom Ltd
Dhaka
07.2019 - 08.2022
- Oversaw technology services delivery, consulting with relevant personnel to assist with troubleshooting.
- Supported technology design, testing and execution by providing process knowledge.
- Provided technical and functional recommendations based on project requirements.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
Senior Manager, Projects
BRACNet Limited
Dhaka
07.2017 - 04.2019
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Implemented and developed operational standards, policies and procedures.
- Delivered $120K email migration project (IBM Notes to G-Suites) of BRAC NGO.
- Headed the Operation of BRAC IT-Managed Service.
- Completed nationwide 3000 BRAC remote-office connectivity survey project
Deputy Manager, SDH Transmission
Bangla Tel Group
Dhaka
06.2013 - 07.2017
- Functional head of SDH transmission wing and managing 8 members directly and 15 members indirectly
- Follow SOP and delivered the service as per SLA
System Engineer, Transmission and Data-com
Mir Telecom Limited
Dhaka
06.2012 - 06.2013
- Functional work of TDM & packet connectivity.
Transmission Engineer, Technology
Fiber@Home Limited
Dhaka
11.2009 - 05.2012
- Core engineer for delivered long-haul SDH transmission connectivity.
- Team Leader of metro STM-64/16/4/1/E1 connectivity.
Education
MBA - Master of Business Administration (Major in MIS.)
South East University
Dhaka 01.2011 - 08.2012
Bachelor of Science - Information And Communications Engineering
East West University
Dhaka 09.2004 - 12.2008
Skills
Impressive Transferable work experience
Timeline
Senior Manager, Technology
ADN Telecom Ltd
07.2019 - 08.2022
Senior Manager, Projects
BRACNet Limited
07.2017 - 04.2019
Deputy Manager, SDH Transmission
Bangla Tel Group
06.2013 - 07.2017
System Engineer, Transmission and Data-com
Mir Telecom Limited
06.2012 - 06.2013
MBA - Master of Business Administration (Major in MIS.)
South East University
01.2011 - 08.2012
Transmission Engineer, Technology
Fiber@Home Limited
11.2009 - 05.2012
Bachelor of Science - Information And Communications Engineering
East West University
09.2004 - 12.2008
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