Shakhawat Hossain Bhuiyan
Banking
Narsingdi, Dhaka
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Bank Teller
South Bangla Agriculture & Commerce Bank Ltd
Narsingdi
2016.08 - Current
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Turned in excess cash to maintain drawer security.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Bank Teller
Dutch-Bangla Bank ltd
narsingdi, Dhaka
2013.01 - 2016.08
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Placed orders for customer checks and verified starting numbers.
Education
BBA - Business Management
Narsingdi Govt College
Narsingdi, Bangladesh 2003.07 - 2007.08
MBA - Business Management
Narsingdi Govt College
Narsingdi, Bangladesh 2007.11 - 2008.12
Skills
Deposit and withdrawal management
Timeline
Bank Teller
South Bangla Agriculture & Commerce Bank Ltd
2016.08 - Current
Bank Teller
Dutch-Bangla Bank ltd
2013.01 - 2016.08
MBA - Business Management
Narsingdi Govt College
2007.11 - 2008.12
BBA - Business Management
Narsingdi Govt College
2003.07 - 2007.08
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