Shakir mahmud Rohan

Business Analyst – MoovMango Technology Pty Ltd

• Coordinated daily business operations and managed Australian client communications to enhance client satisfaction.

• Coordinated customer requirements and resolved operational issues.

• Maintained strong professional client relationships.

A confident and customer-focused professional currently pursuing a Bachelor of Business

Administration in Management Information Systems (MIS) at Independent University, Bangladesh.

Experienced in customer service, operations management, international client communication, and

team coordination. Passionate about hospitality and committed to ensuring passenger safety while

delivering outstanding service.

Core Competencies

Customer Service Excellence, Communication, Conflict Resolution, Teamwork, Operations

Management, Time Management, Problem Solving, Leadership, Cross-Cultural Communication,

Professional Grooming & Etiquette

Professional Experience

Restaurant Operations Manager – Self-Owned Restaurant

• Oversaw daily operations and staff, ensuring service quality and high customer satisfaction.

• Ensured high customer satisfaction and service quality.

• Resolved customer concerns promptly, maintaining professionalism and fostering positive client relationships.

Tele Sales Executive – Sky Tech

• Engaged in direct communication with Australian customers to address their inquiries.

• Built customer relationships and achieved sales targets.

Student Admission & Visa Support Executive – Venture Education

• Assisted students with admissions and visa documentation.

• Guided clients throughout the application process.