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Shamir Shakir Rab
Virtual Assistant & Freelancer
Dhaka, Bangladesh,Dhaka
Overview
7
7
years of post-secondary education
3
3
years of professional experience
2
2
Languages
Work History
Risk & Compliance Analyst
ServicEngine BPO Ltd
Dhaka, Dhaka
02.2018 - 03.2020
- Analyzed English articles from various news sources and aggregating relevant information into provided applications.
- Provided feedback to client inquiries after analyzing risk background through due diligence.
- Validated results and performed quality assurance to assess accuracy of data.
BPO Trainee
FIFOTech Ltd
Dhaka, Dhaka
08.2017 - 12.2017
- Trained on BPO, KPO and other Back office services under Skills for Employment Investment Program (SEIP) of Government of Bangladesh.
- Assisted customers through Outbound & Inbound calls, Data Entry & Processing and other back office services.
- Maintained effective CRM channels.
International Call Center Executive
Wave Communications
Dhaka, Dhaka
01.2017 - 07.2017
- Made outbound calls at Canada to pursue customers for getting products & services.
- Increased customer satisfaction by resolving critical issues.
Education
BBA - Accounting And Finance
North South University
Dhaka, Bangladesh 01.2008 - 05.2013
MBA - Management
North South University
Dhaka, Bangladesh 06.2013 - 05.2015
Skills
English Communication (Verbal & Written)
Summary
I am a self-motivated, organized, flexible, reliable, jovial, disciplined and hardworking virtual assistant & freelancer with over 2 years of successful experience in BPO, KPO and other back office services. I am consistently recognized for performance excellence and contributions to success in BPO industry.
Timeline
Risk & Compliance Analyst
ServicEngine BPO Ltd
02.2018 - 03.2020
BPO Trainee
FIFOTech Ltd
08.2017 - 12.2017
International Call Center Executive
Wave Communications
01.2017 - 07.2017
MBA - Management
North South University
06.2013 - 05.2015
BBA - Accounting And Finance
North South University
01.2008 - 05.2013
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