Shamir Shakir Rab
Virtual Assistant & Freelancer
Dhaka, Bangladesh,Dhaka
Overview
7
7
years of post-secondary education
3
3
years of professional experience
2
2
Languages
Work History
Risk & Compliance Analyst
ServicEngine BPO Ltd
Dhaka, Dhaka
02.2018 - 03.2020
- Analyzed English articles from various news sources and aggregating relevant information into provided applications.
- Provided feedback to client inquiries after analyzing risk background through due diligence.
- Validated results and performed quality assurance to assess accuracy of data.
BPO Trainee
FIFOTech Ltd
Dhaka, Dhaka
08.2017 - 12.2017
- Trained on BPO, KPO and other Back office services under Skills for Employment Investment Program (SEIP) of Government of Bangladesh.
- Assisted customers through Outbound & Inbound calls, Data Entry & Processing and other back office services.
- Maintained effective CRM channels.
International Call Center Executive
Wave Communications
Dhaka, Dhaka
01.2017 - 07.2017
- Made outbound calls at Canada to pursue customers for getting products & services.
- Increased customer satisfaction by resolving critical issues.
Education
BBA - Accounting And Finance
North South University
Dhaka, Bangladesh 01.2008 - 05.2013
MBA - Management
North South University
Dhaka, Bangladesh 06.2013 - 05.2015
Skills
English Communication (Verbal & Written)
BPO, KPO & other back office Services
Cloud Accounting Mangement (Quickbooks, Xero, Web Accounting)
Cloud CRM Mangement (Salesforce, HubSpot, Zendesk)
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Google Suite (Drive, Docs, Sheets, Slides, Forms, Gmail, Calendar)
Graphics Design (Adobe Photoshop, Adobe Illustrator, Canva)
Social Media Management (Facebook, Instagram, LinkedIn, Twitter)
Summary
I am a self-motivated, organized, flexible, reliable, jovial, disciplined and hardworking virtual assistant & freelancer with over 2 years of successful experience in BPO, KPO and other back office services. I am consistently recognized for performance excellence and contributions to success in BPO industry.
Timeline
Risk & Compliance Analyst
ServicEngine BPO Ltd
02.2018 - 03.2020
BPO Trainee
FIFOTech Ltd
08.2017 - 12.2017
International Call Center Executive
Wave Communications
01.2017 - 07.2017
MBA - Management
North South University
06.2013 - 05.2015
BBA - Accounting And Finance
North South University
01.2008 - 05.2013