Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE PROFICIENCY
Personal Information
Section name
Timeline
Generic

SHAMIUL KARIM ANKUR

Dhaka

Summary

Operations and client services professional with 6+ years of experience in insurance and financial services, with practical experience in customer communication, documentation verification, records management, claims support, administrative activities, financial reporting, and client relationship management. Experienced in handling customer inquiries, maintaining client records, coordinating service-related matters, verifying documentation and eligibility, supporting claims processes, preparing reports, and working with financial information. Able to work within established procedures, manage multiple responsibilities, communicate effectively with different stakeholders, and maintain attention to accuracy and service quality. Seeking an Operations, Administration, Client Services, or Logistics-related management position where existing experience in operational coordination, documentation, reporting, customer service, and problem solving can contribute to organizational efficiency.

Overview

2
2
Languages
1
1
Certification
10
10
years of professional experience

Work History

Customer Service & Operations Executive

FAREAST ISLAMI LIFE INSURANCE CO. LTD.
Dhaka, Bangladesh
01.2016 - 01.2021
  • Handled customer inquiries regarding insurance claims, policy information, products, benefits, and related service matters.
  • Verified customer documentation and eligibility requirements in connection with insurance benefits and claims.
  • Maintained client files, policy records, account histories, and supporting documentation.
  • Assisted clients throughout the claims process by providing information and helping coordinate required documentation and procedures.
  • Provided information and guidance to clients regarding insurance products according to their requirements.
  • Coordinated service-related matters between clients, field personnel, and relevant internal personnel.
  • Supported customer retention by maintaining professional communication and responding to client needs and concerns.
  • Conducted interviews with prospective clients to collect relevant personal and financial information.
  • Supported customer-base development through client communication and insurance product-related activities.
  • Reviewed clients' existing portfolios and provided recommendations based on their requirements.
  • Kept informed about applicable insurance regulations and procedures relevant to customer service and claims activities.
  • Performed additional administrative and operational support duties as required.

Financial Associate

METLIFE INSURANCE COMPANY
Dhaka, Bangladesh
01.2011 - 04.2012
  • Analyzed current and historical financial data and performance information.
  • Prepared reports and financial projections based on financial analysis.
  • Evaluated capital expenditure and depreciation information.
  • Researched potential investment opportunities for internal consideration.
  • Assisted with establishing and evaluating departmental profit plans.
  • Supported financial analysis and reporting activities for management.

Education

Master of Arts (MA) - English

Bangladesh Islami University
01-2015

Bachelor of Arts (Hons.) - English

Bangladesh Islami University
01-2013

Higher Secondary Certificate (HSC) - Humanities

Govt. Shahad Shorawardi College
01-2008

Secondary School Certificate (SSC) - Business Studies

West Dhanmondi Yousuf High School
01-2006

Skills

  • Operations & Administration
  • Operational Coordination
  • Administrative Support
  • Workflow Follow-up
  • Documentation Control
  • Records & File Management
  • Client & Stakeholder Management
  • Administrative efficiency

Certification

Customer Service Operator Training, SEIP & BACCO, Bangladesh Association of Contact Center & Outsourcing

LANGUAGE PROFICIENCY

Bengali: Native — Speaking, Reading & Writing
English: Professional Working Proficiency — Speaking, Reading & Writing

Personal Information

  • Date of Birth: 1988-01-07
  • Gender: Male
  • Nationality: Bangladeshi
  • Marital Status: Married
  • Religion: Islam

Section name

  • Father's Name: Enamul Karim
  • Mother's Name: Kamrun Nahar
  • Permanent Address: 219/6 2A Sultangonj Road, Rayer Bazar, Dhaka-1209, Bangladesh

Timeline

Customer Service & Operations Executive

FAREAST ISLAMI LIFE INSURANCE CO. LTD.
01.2016 - 01.2021

Financial Associate

METLIFE INSURANCE COMPANY
01.2011 - 04.2012

Secondary School Certificate (SSC) - Business Studies

West Dhanmondi Yousuf High School

Higher Secondary Certificate (HSC) - Humanities

Govt. Shahad Shorawardi College

Bachelor of Arts (Hons.) - English

Bangladesh Islami University

Master of Arts (MA) - English

Bangladesh Islami University
SHAMIUL KARIM ANKUR