Shamsunnahar Binta Awal
43/1 West Bhashantek. Dhaka
Summary
Dedicated professional with 5+ years of experience in client management, digital onboarding, and export-import operations. Strong communicator and negotiator, skilled in client handling, factory coordination, and documentation. Reliable, proactive, and quick to adopt work-related tools. Effective both independently and in team settings, with a strong focus on client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Senior Executive, Sales and Marketing
Sab Weixing Co. Ltd
12.2024 - Current
- Managed client communication and relationships
- Arranged client visits and meetings
- Handled price negotiations
- Coordinated GS samples and bulk orders
- Communicated with factories
- Prepared shipping documents
- Created Proforma Invoices (PI)
Key Accounts Executive, Client Team
Impit Limited
02.2024 - 11.2025
- Manage key client communication and relationships
- Place and track work orders on PPW
- Coordinate property services (inspections, trash-out, lawn care, etc.)
- Communicate with vendors and contractors
- Resolve client issues and follow up on escalations
- Share reports and service updates with clients
- Work with internal teams to ensure service accuracy
Officer , Digital Service And E-KYC Management
Bkash Limited
09.2021 - 01.2024
- Handled customer queries, requests, and complaints
- Supported agents and merchants on digital services
- Maintained digital data and service records
- Managed client relationships through digital platforms
- Assisted in resolving service issues efficiently
Social Media Specialist, Sales and Marketing
Online Tech Academy
02.2020 - 08.2021
- Create and schedule social media content
- Monitor pages and respond to messages/comments
- Assist in campaigns and promotions
- Track basic analytics and performance
- Research trends and audience behavior
Education
BBA - Finance And Marketing
East West University
01-2019
HSC - Commerce
Dhaka Commerce College
01-2013
SSC - Science
Shaheed Bir Uttam Lt Anwar Girls’ College
01-2011
Skills
- Business growth initiatives
- Task prioritization
- Adaptability
- Task delegation
- Excellent communication
- Collaborative team development
- Client support
Personal Information
Languages
English
Full Professional
Timeline
Senior Executive, Sales and Marketing
Sab Weixing Co. Ltd
12.2024 - Current
Key Accounts Executive, Client Team
Impit Limited
02.2024 - 11.2025
Officer , Digital Service And E-KYC Management
Bkash Limited
09.2021 - 01.2024
Social Media Specialist, Sales and Marketing
Online Tech Academy
02.2020 - 08.2021
HSC - Commerce
Dhaka Commerce College
SSC - Science
Shaheed Bir Uttam Lt Anwar Girls’ College
BBA - Finance And Marketing
East West University
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