Shawon Barua

Sharing regular reports of above 5 days Forward and Backward Transit backlog files to all 14 hubs of
Chittagong & Cox’s Bazar zone by adding new entries, verifying existing data (Hold and Return) and
ensuring accuracy and completeness.
✓ Implementing new process and maintaining existing process for smooth operations.
✓ Track and analyze key performance indicators (KPIs) related to hub operations, such as on-time
deliveries, Maintain Daily Conversion, Rider Escalation, DID Clearance within 48HRS, Maintain F -
Breach (LM), Maintain Day 0.
✓ Facilitate the training and onboarding of new Hub managers and Operation Associates, ensuring
they are well equipped to perform their roles effectively.
✓ Generate regular reports and provide insights into hubs performance and highlight areas for
improvement.

✓ Managing Hub workforces in driving shift with efficiency and productivity
✓ Handling frontline employees and hub management issues.
✓ Connect with concern stake holders for all the hub administrative issues and further resolutions
✓ Lead, guide, and motivate my team to achieve daily, weekly, and monthly performance goals.
✓ Manage day-to-day operations of the hub, including inbound and outbound processing.
✓ Address operational challenges and resolve issues that may arise during logistics operations.

✓ Ensuring maximum rider attendance in Hub.
✓ Execute Daily Dispatch of all parcel & Maintain Delivery conversion ratio.
✓ Ensuring someday 100% cash deposit and reconciliation & Regular return process for next
destination.
✓ Ensuring hub compliance at all aspects.