Sheikh Zayed Ibn Goni
150/02, Taltola, Naddapara, Dakshinkhan, Dhaka ,Bangladesh
Summary
Being self motivated, proactive, sincere, dedicative, hard working, creative and challenging want to work in my reputed, professionally managed, fast growing and learning organization, where I can prove my potential and assist to enhance the predicative of the organization through identifying and providing solution. The position in your organization will provide me to growth and advancement to build up my career.
I am young and I have some dreams, which I want to achieve by my hard work, sincerity, patience and intelligence. I want to use my gained knowledge and experience to face the challenging environment and always want to respond to the change. My strength is my honesty which I think the most important aspect of a human being. I am self motivated and have influencing power to other. I deserve the leadership skill and quick understanding ability at any situation.
Overview
6
6
years of professional experience
8055
8055
years of post-secondary education
Work History
Officer Grade III - Customer Experience
IDLC Securities Ltd.
DR Tower (4th Floor), Bir Protik Gazi Golam Dastagir Road, Purana Paltan, Dhaka, Bangladesh
07.2024 - Current
- BO A/C Management (Account opening, Closing related work - Both CDBL and Backoffice)
- Transaction posting (Client Deposit/Withdrawals)
- Update client information in the Back office and CDBL of the branch
- Regular customer services: IPO Processing, DSE/i-trade registration, Tax/Wealth certificate
- Assisting and Monitoring KYC update: Legacy & Regular
- Automation/Semi-Automation Tasks of Service Delivery
- Services to others capital market concern both internal and external
- Documentation Management: Order sheet, trade confirmation, KYC, NID
- Maintenance of required and necessary documentation
- Monitoring and reporting in-house and external/regulatory compliance issue
- Assisting and Monitoring branch administrative activities
- Branch inventory management
- Petty cash & others billing management
- Complain management
- Reconciliation all branch's regular CED work (cross check all deposits; authorization for new BO account and account info update) and giving clearance for EOD
Officer Grade II - Customer Experience
IDLC Securities Ltd.
Uttara Model Town, Bangladesh
01.2022 - 06.2024
Contact Center Executive - Service and Business Quality
Eastern Bank Ltd.
Dhaka, Bangladesh
02.2020 - 12.2021
- Handle Customer queries & complaints meeting the service level standard
- Ensure first contact resolution in every possible cases
- Effectively follow up and escalate the queries & complaints where necessary
Education
Masters of Business Administration (M.B.A) - Human Resource Management
Jagannath University
Bachelor of Business Administration (B.B.A) - Management
Ananda Mohan College
MymensinghHigher Secondary Certificate (H.S.C) - Business Studies
Mymensingh Commerce College
MymensinghSecondary School Certificate (S.S.C) - Business Studies
St. Andrews High School
HaluaghatSkills
- Windows 98
- Windows XP
- Windows Vista
- MS-Office
- Internet Browsing
- Send / receiving e-mail
- BO account management
- Transaction posting
- Documentation management
- Project management
- Customer service
- Regulatory compliance
- Customer relationship management
- Quality assurance
- Problem solving
- Branch inventory management
- Effective communication
- Time management
- Teamwork and collaboration
Certifications Trainings
Customer Service Excellence, IDLC, Dhaka, 2022 (2 Days)
Other Strengths
- I like to work in new competitive constriction with new unpredictable tasks.
- I believe I am able to cope with constant challenges and pressures in different situation.
- I am capable to implement my thoughts and confident in my actions.
- I have integrity and persistence in working towards achieving the short and long term goals and objectives with importance.
- Able to work under pressure to meet with deadlines and target.
- Self motivated in working.
References
- Md. Asfaqur Rahman, Head of Uttara Branch, IDLC Securities Ltd., Dhaka, Bangladesh, +8801730728770, asfaqur@IDLC.com
- Md. Shafiqul Islam Azad, Manager - Settlement, IDLC Securities Ltd., Dhaka, Bangladesh, +8801709659167, SAzad@IDLC.com
Extracurricular Activities
I present many successful presentations in our college as a group leader. Ability to work in a group under the instruction of the manager.
Hobbies and Interests
- Traveling
- Friendship
- Listening music
- Reading books
Languages
Excellent, Excellent, Excellent, Excellent, Excellent, Good, Good, Excellent, -, -, Good, Excellent
Personal Vision
I am young and I have some dreams, which I want to achieve by my hard work, sincerity, patience and intelligence. I want to use my gained knowledge and experience to face the challenging environment and always want to respond to the change. My strength is my honesty which I think the most important aspect of a human being. I am self motivated and have influencing power to other. I deserve the leadership skill and quick understanding ability at any situation.
Personal Information
- NID Number: 3743718458
- Height: 5 Feet 11 Inch
- Weight: 85 kg
- Blood Group: B+
- Date of Birth: 01/10/93
- Gender: Male
- Nationality: Bangladeshi (By Birth)
- Marital Status: Unmarried
- Religion: Islam
- Place of Birth: Mymensingh
Languages
Bengali
First Language
English
Intermediate
B1
Timeline
Officer Grade III - Customer Experience
IDLC Securities Ltd.
07.2024 - Current
Officer Grade II - Customer Experience
IDLC Securities Ltd.
01.2022 - 06.2024
Contact Center Executive - Service and Business Quality
Eastern Bank Ltd.
02.2020 - 12.2021
Masters of Business Administration (M.B.A) - Human Resource Management
Jagannath University
Bachelor of Business Administration (B.B.A) - Management
Ananda Mohan College
Higher Secondary Certificate (H.S.C) - Business Studies
Mymensingh Commerce College
Secondary School Certificate (S.S.C) - Business Studies
St. Andrews High School