Summary
Overview
Work History
Education
Skills
Websites
Certifications Trainings
Other Strengths
References
Extracurricular Activities
Hobbies and Interests
Languages
Personal Vision
Personal Information
Languages
Timeline
Generic
Sheikh Zayed Ibn Goni

Sheikh Zayed Ibn Goni

150/02, Taltola, Naddapara, Dakshinkhan, Dhaka ,Bangladesh

Summary

Being self motivated, proactive, sincere, dedicative, hard working, creative and challenging want to work in my reputed, professionally managed, fast growing and learning organization, where I can prove my potential and assist to enhance the predicative of the organization through identifying and providing solution. The position in your organization will provide me to growth and advancement to build up my career.

I am young and I have some dreams, which I want to achieve by my hard work, sincerity, patience and intelligence. I want to use my gained knowledge and experience to face the challenging environment and always want to respond to the change. My strength is my honesty which I think the most important aspect of a human being. I am self motivated and have influencing power to other. I deserve the leadership skill and quick understanding ability at any situation.

Overview

6
6
years of professional experience
8055
8055
years of post-secondary education

Work History

Officer Grade III - Customer Experience

IDLC Securities Ltd.
DR Tower (4th Floor), Bir Protik Gazi Golam Dastagir Road, Purana Paltan, Dhaka, Bangladesh
07.2024 - Current
  • BO A/C Management (Account opening, Closing related work - Both CDBL and Backoffice)
  • Transaction posting (Client Deposit/Withdrawals)
  • Update client information in the Back office and CDBL of the branch
  • Regular customer services: IPO Processing, DSE/i-trade registration, Tax/Wealth certificate
  • Assisting and Monitoring KYC update: Legacy & Regular
  • Automation/Semi-Automation Tasks of Service Delivery
  • Services to others capital market concern both internal and external
  • Documentation Management: Order sheet, trade confirmation, KYC, NID
  • Maintenance of required and necessary documentation
  • Monitoring and reporting in-house and external/regulatory compliance issue
  • Assisting and Monitoring branch administrative activities
  • Branch inventory management
  • Petty cash & others billing management
  • Complain management
  • Reconciliation all branch's regular CED work (cross check all deposits; authorization for new BO account and account info update) and giving clearance for EOD

Officer Grade II - Customer Experience

IDLC Securities Ltd.
Uttara Model Town, Bangladesh
01.2022 - 06.2024

Contact Center Executive - Service and Business Quality

Eastern Bank Ltd.
Dhaka, Bangladesh
02.2020 - 12.2021
  • Handle Customer queries & complaints meeting the service level standard
  • Ensure first contact resolution in every possible cases
  • Effectively follow up and escalate the queries & complaints where necessary

Education

Masters of Business Administration (M.B.A) - Human Resource Management

Jagannath University

Bachelor of Business Administration (B.B.A) - Management

Ananda Mohan College
Mymensingh

Higher Secondary Certificate (H.S.C) - Business Studies

Mymensingh Commerce College
Mymensingh

Secondary School Certificate (S.S.C) - Business Studies

St. Andrews High School
Haluaghat

Skills

  • Windows 98
  • Windows XP
  • Windows Vista
  • MS-Office
  • Internet Browsing
  • Send / receiving e-mail
  • BO account management
  • Transaction posting
  • Documentation management
  • Project management
  • Customer service
  • Regulatory compliance
  • Customer relationship management
  • Quality assurance
  • Problem solving
  • Branch inventory management
  • Effective communication
  • Time management
  • Teamwork and collaboration

Certifications Trainings

Customer Service Excellence, IDLC, Dhaka, 2022 (2 Days)

Other Strengths

  • I like to work in new competitive constriction with new unpredictable tasks.
  • I believe I am able to cope with constant challenges and pressures in different situation.
  • I am capable to implement my thoughts and confident in my actions.
  • I have integrity and persistence in working towards achieving the short and long term goals and objectives with importance.
  • Able to work under pressure to meet with deadlines and target.
  • Self motivated in working.

References

  • Md. Asfaqur Rahman, Head of Uttara Branch, IDLC Securities Ltd., Dhaka, Bangladesh, +8801730728770, asfaqur@IDLC.com
  • Md. Shafiqul Islam Azad, Manager - Settlement, IDLC Securities Ltd., Dhaka, Bangladesh, +8801709659167, SAzad@IDLC.com

Extracurricular Activities

I present many successful presentations in our college as a group leader. Ability to work in a group under the instruction of the manager.

Hobbies and Interests

  • Traveling
  • Friendship
  • Listening music
  • Reading books

Languages

Excellent, Excellent, Excellent, Excellent, Excellent, Good, Good, Excellent, -, -, Good, Excellent

Personal Vision

I am young and I have some dreams, which I want to achieve by my hard work, sincerity, patience and intelligence. I want to use my gained knowledge and experience to face the challenging environment and always want to respond to the change. My strength is my honesty which I think the most important aspect of a human being. I am self motivated and have influencing power to other. I deserve the leadership skill and quick understanding ability at any situation.

Personal Information

  • NID Number: 3743718458
  • Height: 5 Feet 11 Inch
  • Weight: 85 kg
  • Blood Group: B+
  • Date of Birth: 01/10/93
  • Gender: Male
  • Nationality: Bangladeshi (By Birth)
  • Marital Status: Unmarried
  • Religion: Islam
  • Place of Birth: Mymensingh

Languages

Bengali
First Language
English
Intermediate
B1

Timeline

Officer Grade III - Customer Experience

IDLC Securities Ltd.
07.2024 - Current

Officer Grade II - Customer Experience

IDLC Securities Ltd.
01.2022 - 06.2024

Contact Center Executive - Service and Business Quality

Eastern Bank Ltd.
02.2020 - 12.2021

Masters of Business Administration (M.B.A) - Human Resource Management

Jagannath University

Bachelor of Business Administration (B.B.A) - Management

Ananda Mohan College

Higher Secondary Certificate (H.S.C) - Business Studies

Mymensingh Commerce College

Secondary School Certificate (S.S.C) - Business Studies

St. Andrews High School
Sheikh Zayed Ibn Goni