SHEIKH AMIRUL ISLAM

• Delivered compassionate care to residents, ensuring their physical and emotional well-being
• Assisted with daily activities such as bathing, dressing, and meal preparation
• Communicated effectively with residents, families, and healthcare professionals
• Maintained accurate records and documentation of care provided
• Managed approximately 30 incoming calls, emails and faxes per day from customers
• Coordinated with interdisciplinary teams to provide comprehensive care services for each patient.
• Assisted in training new employees, sharing expertise and best practices for quality care provision.
• Participated in quality improvement initiatives by providing suggestions on enhancing care services to better meet patients'' needs and expectations, thus positively impacting overall patient satisfaction levels.

• Lead and manage a team of care service employees to ensure high-quality care for residents
• Develop and implement care plans tailored to individual needs
• Provide training and support to staff, fostering a collaborative and efficient work environment
• Monitor and evaluate the performance of care services, making improvements as necessary

SUBJECT 1: Entry and advancement in the Australian Workplace.

EAW1: Australian workplace culture

EAW2: Workplace Relationships

EAW3: Professional Performance

EAW4: Prepare a tailored job application

EAW5: Interview preparation

SUBJECT 2: Communication and performance in the Australian Workplace.

CPW1:Performance in business meetings

CPW2: Workplace communication

CPW3: Presentations

CPW4: Business writing

CPW5: Reporting to managers

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Participated in workshops and presentations related to projects to gain knowledge.
• Facilitated knowledge sharing by creating internal wiki for project guidelines.
• Assisted in development of new product feature, contributing to user-friendly experience.
• Supported customer service improvements with detailed feedback analysis.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.'