Sheryl Kathy Rozario
Beltsville,MD
Summary
Experienced with financial modeling, data interpretation, and strategic planning. Utilizes analytical skills to provide actionable insights and support financial decision-making. Knowledge of effective teamwork and adapting to dynamic business environments.
Overview
6
6
years of professional experience
Work History
Financial Analyst/ Accounts Receivable Coordinator
Canon Business Process Services - The World Bank
09.2022 - 09.2024
- Monitored and analyzed financial, statistical, and operational data trends
- Created and maintained precise, and accurate reports
- Collaborate with the accounting staff to ensure accurate financial reporting
- Researched and analyzed invoice, and payment status
- Prepared charts, graphs, and pivot tables for financial analysis
- Worked with the upper-level management to send checks to the appropriate department
- Created weekly payment files, credit union statements, chargeback files, and vendor reconciliation reports for financial analysis
Accounts Payable Processor – Temporary
HMSHost Corporation
01.2022 - 05.2022
- Processed incoming payable documents such as invoices and credit memos ensuring detailed coding, vendor numbers and descriptions are assigned in accordance with HMSHost Standards and that each invoice contains a valid approval prior to processing
- Audited input to ensure that proper Vendor, G/L Standard Accounts, Concept and Business Units are used in accordance with HMSHost Standards
- Researched and resolved customer service cases within established service level agreements
- Communicated daily, with Customer/Vendor Relations, field operations, and corporate personnel to assist and resolve Accounts Payable issues
- Prepared voids, closures, vendor maintenance, corrections to uploaded vouchers, and e-mails to field as necessary to complete items received for payment accurately
- Attended and participated in training sessions, departmental meetings, cross-training opportunities, town hall meetings, team building events and meetings associated with the company’s performance review process
Customer Service Clerk
Shoppers Food
04.2020 - 04.2021
- Provided prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiled and greeted customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- Assisted customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
- Worked with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Operates the cash register accurately and scans all products
- Redeemed promotional coupons, food stamps, WIC checks, rain checks, receives cash, checks, EFT transactions, in-store charges and figures discounts, as well as counts back change, issues receipts and Catalina coupons
- Placed merchandise in a cart in a neat, organized fashion
- Assists courtesy personnel as needed
- Answered customer questions and concerns and followed-up with appropriate personnel
- Understood and followed local, state, and company policies on sales of tobacco and liquor
- Ensured compliance with local, state, and federal guidelines regarding WIC and food stamps
- Was Required to know value, look-up numbers, department numbers, and features of items for which money is received
- Stocked, faced, and rotated merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and if available, took customers to an item
Full Time Sales Representative
Macy’s
04.2018 - 12.2019
- Provided outstanding selling and service to Bloomingdale’s clients through a Digital Customer Service experience including telephone and e-mail
- Provided an exceptional customer experience by ensuring the client is always the priority
- Developed expert product knowledge, understand features and benefits, and shared with clients
- Navigate between multiple systems, applications and resources to service the client and provide resolution
- As a specialist, was empowered to make independent decisions to assist clients
- Developed repeat-business through knowledge of products and services to build sales and loyalty
- Utilized all tools and decision making to fully resolve complex issues
- Assisted with Macys.com overflow calls as needed
Education
Master’s - business administration/MBA
University of Maryland Global Campus
Adelphi, Maryland09.2021
Bachelor’s - marketing & Management Studies
University of Maryland Global Campus
Adelphi, Maryland06.2019
Skills
- Superior attention to detail
- Microsoft Office proficiency
- Time management
- Results orientated
- Spreadsheet management
- Multi Line phone proficiency
- Self-directed
- Strong problem solver
- Superior leadership skills
- Superior customer service skills
- Innovative problem-solving abilities
- Excellent team building abilities
- Exemplary written and spoken communication skills
- Proficient in general executive duties
- Preserved an accuracy of 99% during 5 years of employment
Affiliations
- SUPERVALU Inc. - Customer Service
- Shoe Show Inc. - Customer Service
- Macy’s/Bloomingdale Inc. - Full Time Sales Representative
Languages
Bengali
English
Professionalreferences
- Terry Ibrahimi, Assistant Store Manager, Shoppers Food, 4438575374
- Loan Tran, Bookkeeper, Shoppers Food, 3015186610
- Tanjier Beltron, Cashier, Shoppers Food, 2022977690
Timeline
Financial Analyst/ Accounts Receivable Coordinator
Canon Business Process Services - The World Bank
09.2022 - 09.2024
Accounts Payable Processor – Temporary
HMSHost Corporation
01.2022 - 05.2022
Customer Service Clerk
Shoppers Food
04.2020 - 04.2021
Full Time Sales Representative
Macy’s
04.2018 - 12.2019
Master’s - business administration/MBA
University of Maryland Global Campus
Bachelor’s - marketing & Management Studies
University of Maryland Global Campus
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