Shirajul Islam
Job Holder
Dhaka,Shilakotha
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at TVS Motor Company. Expert in problem-solving and excellent communication, adept at resolving conflicts and improving service delivery. Demonstrated ability to exceed in fast-paced environments, achieving significant improvements in efficiency and customer service quality.
Overview
9
9
years of professional experience
Work History
Restaurant Fast Food Chief
Chief
Dohar,dhaka
2023.09 - 2024.03
Manager
TVS Motor Company
Dohar,Dhaka
2019.04 - 2019.08
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Worker Senior Waiter & Barista
Tune & Bite Restaurant
Wari,dhaka
2018.03 - 2018.11
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
Restaurant Cashier Worker
W Fine Dine Restaurant
Dhanmondi 27 Sonkor,dhaka
2017.01 - 2017.12
Billing Officer
Dohar General Hospital
Dohar,dhaka
2015.02 - 2016.11
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bbs - Manengment
Dohar Nawabgonje College
Nawabgonje,Dhaka2015
Hsc - Commerce
Joypara Degree College
Joypara,Dohar,Dhaka2011
Ssc - Commerce
Uttor Kalshi Adorsha Biddah Pith
Mirpur 12,Dhaka2009
Skills
Problem-Solving
Languages
Chinese (Mandarin)
Beginner (A1)
English
Intermediate (B1)
Bangla
Advanced (C1)
Timeline
Restaurant Fast Food Chief
Chief
2023.09 - 2024.03
Manager
TVS Motor Company
2019.04 - 2019.08
Restaurant Worker Senior Waiter & Barista
Tune & Bite Restaurant
2018.03 - 2018.11
Restaurant Cashier Worker
W Fine Dine Restaurant
2017.01 - 2017.12
Billing Officer
Dohar General Hospital
2015.02 - 2016.11
Bbs - Manengment
Dohar Nawabgonje College
Hsc - Commerce
Joypara Degree College
Ssc - Commerce
Uttor Kalshi Adorsha Biddah Pith
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