Oracle
SHUAIB AL AHSAN
Asst. Product Development Manager
48/1, Golartek, Mirpur 1, Dhaka,Bangladesh
Summary
Experienced Asst Product Development Manager & Others Relevant Post with over 9 years of experience in Electrical & Electronics Product. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Asst. Product Development Manager
Walton Hi-tech Industries PLC
Dhaka
01.2022 - Current
- Developed team communications and information for meetings.
- Increased customer satisfaction by resolving issues.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
Technical Supervisor
Walton Hi-tech Industries PLC
Dhaka
07.2020 - 12.2021
- Formulated plans for improving procedures, training and processes.
- Calibrated, maintained and operated equipment for maximum performance.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Presented business leaders with ROI estimations to drive project planning.
Regional Service Engineer & Monitor
Walton Customer Service Management
Dhaka
12.2018 - 06.2020
- Service point monitor & team management.
- Software updating & reporting to Technical Supervisor.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Kept track of automatic and self-generated service tickets with Oracle Software, increasing efficiency 98% and customer service feedback scores 95%.
Customer Service Engineer
Walton Service Management System
Dhaka
11.2016 - 11.2018
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Recommended products to customers, thoroughly explaining details.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Sub Assistant Engineer
Grameen Telecom Trust (SDRS Solar Project)
Dhaka
12.2014 - 09.2016
- Studied manufacturing processes to improve overall knowledge.
- Implemented rich, interactive data visualizations using modern JavaScript and software development techniques.
- Tested prototypes and standard products and wrote reports to document results.
- Prepared standard reports and documentation to communicate results to senior management.
Branch Manager (Solar Project)
Samaj Unnoun Polli Songstha (SDRS)
Gaibandha
01.2014 - 12.2014
- Sales & Marketing of Solar System Product.
- Distribution/ Supply Chain Management
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Diploma - Electrical Engineering
Rangpur Polytechnic Institute
Rangpur, Bangladesh 09.2009 - 08.2013
Bachelor of Science - Electrical & Electronics Engineering
European University of Bangladesh
Dhaka, Bangladesh 09.2017 - 12.2020
Skills
Product development expertise
Certification
Yearly Best Employee Award, Walton High-tech Industries PLC - 2018
Timeline
Asst. Product Development Manager
Walton Hi-tech Industries PLC
01.2022 - Current
Yearly Best Employee Award, Walton High-tech Industries PLC - 2021
12-2021
Technical Supervisor
Walton Hi-tech Industries PLC
07.2020 - 12.2021
Regional Service Engineer & Monitor
Walton Customer Service Management
12.2018 - 06.2020
Yearly Best Employee Award, Walton High-tech Industries PLC - 2018
12-2018
Bachelor of Science - Electrical & Electronics Engineering
European University of Bangladesh
09.2017 - 12.2020
Customer Service Engineer
Walton Service Management System
11.2016 - 11.2018
Sub Assistant Engineer
Grameen Telecom Trust (SDRS Solar Project)
12.2014 - 09.2016
Branch Manager (Solar Project)
Samaj Unnoun Polli Songstha (SDRS)
01.2014 - 12.2014
Diploma - Electrical Engineering
Rangpur Polytechnic Institute
09.2009 - 08.2013
Software
Auto CAD
E-Business Suite
Adobe Illustrator
MATLAB
ETAP
Interests
Traveling
Drawing
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