Strategic leader with 15 years in aligning systems to business needs and regulatory standards. Drives project management and problem-solving initiatives to enhance outcomes. Specialises in consulting on business processes with emphasis on customer and financial crime risk management, ensuring effective conflict resolution across diverse sectors.
Hi, I’m
Shubhangkar Paul
Banker
Dhaka,Bangladesh
Summary
Overview
2
Languages
1
Certification
15
years of professional experience
Work History
HSBC BangladeshDhaka
Vice President and Manager
08.2022 - Current
Job overview
- Identified financial crime risks (AML, Sanctions, AB&C & Fraud) within WSB using available tools and collaborating with Control Owners and Risk Stewards.
- Operated WSB's FCR governance in line with established frameworks, using MI and issues management processes to drive compliance with risk thresholds and enhance performance.
- Oversight of controls owners’ performance and activities to meet risk and cost standards, notably adherence to CDD triggers and review completion rates vs AML policy and quality standards.
- Ensure projects and programs adhere to regulatory requirements, WSB & Group policies and standards and minimize general risk to the Group.
- Undertake all requisite actions to either mitigate unacceptable risk or risk accept through governance.
- Adherence & oversight to all Financial Crime Risk (FCR) procedures.
- Support growing the business in a sustainable, responsible and compliant manner while operating within allocated Financial Crime Risk' cost plans/budgets.
- Fostered collaboration with functions (including Digital Business Services/FCC) and other global businesses to identify and deliver synergies for cost savings, risk mitigation, and revenue opportunities while ensuring positive customer and colleague experience.
- Work closely with Financial Crime Threat Mitigation teams for enabling compliance related investigations and law enforcement enquiries and RFIs for effective FCR mitigation and regulatory engagements.
- Demonstrate that consideration of the customer is a primary driver of decision-making and behaviors. Drive material improvements in CDD customer journey through simplification / streamlining to minimize impact on colleagues and customers.
- Identified training needs and delivered training to stakeholders on group policies and risk mitigation related to money laundering, sanctions, bribery & corruption, and fraud.
HSBC BangladeshDhaka
Assistant Vice President, Wholesale Client Service
10.2020 - 07.2022
Job overview
- Lead customer onboarding and report onboarding status to the Country Wholesale Banking Top Team and Regional Team.
- Enhanced client onboarding process, improving overall client experience.
- Collected customer and stakeholder feedback on onboarding journey to ensure effective customer experience.
- Initiated and implemented ideas to deliver customer-oriented service.
- Work on process streamlining and policy development for customers' benefit.
- Monitored industry trends, keeping current on the latest changes and competition in the industry.
- Projected annual sales volume based on market analysis. to achieve estimated volume.
HSBC BangladeshDhaka
Assistant Vice President, CMB Middle Office
06.2016 - 10.2020
Job overview
- Lead Corporate customers CDD review and report CDD status to the Country Wholesale Banking Top Team and Regional Team.
- Ensure CDD quality and update in regional and local management meetings.
- Liaised with coverage team and stakeholders to ensure timely CDD completion and effective management.
- Facilitated client onboarding and managed completion of client CDD to enhance compliance and client satisfaction.
- Developed innovative process improvements that streamlined CDD workflows and enhanced operational efficiency.
- Participate in meetings and sessions of Leadership Teams and contribute to initiatives, policies and decisions.
- Identify, resolve issues and recommend actions.
HSBC BangladeshDhaka
RBWM Sales Support
09.2013 - 05.2016
Job overview
- Strengthened RBWM Sales team by providing guidance and monitoring performance to enhance team effectiveness.
- Collaborated with team members to devise and execute strategies for achieving sales targets.
- Coordinated planning activities to successfully meet annual liability and asset sales targets.
- Ensured sales quality by conducting evaluations and analysing customer surveys to identify improvement areas.
- Ensure operational efficiency through resolving issues.
- Developed and maintained effective working relationships.
- Circulate daily, weekly and monthly MI.
HSBC BangladeshDhaka
RBWM MIS
09.2011 - 08.2013
Job overview
- Circulated MI daily, weekly, and monthly to ensure timely access to critical information.
- Understood needs of stakeholders and provided required service by providing necessary data of RBWM.
- Coordinated with stakeholders to align objectives and achieve desired outcomes.
- Identified issues, analysed root causes, and provided actionable solutions.
- Resolved MI conflicts and negotiated with internal stakeholders.
- Compiled presentation materials for weekly management meetings of RBWM.
Education
University of DhakaBangladesh
BBA from Banking
12-2010
University Overview
Govt. Commerce CollegeChittagong, Bangladesh
H.S.C. from Business Studies
12-2005
University Overview
Chittagong Govt. High SchoolChittagong, Bangladesh
S.S.C. from Business Studies
12-2003
University Overview
University of DhakaBangladesh
MBA from Banking
02-2012
University Overview
Skills
- Financial crime risk management
- Client Due Diligence
- Risk Governance
- Regulatory Compliance
- Risk assessment
- Governance oversight
- Process improvement
- Strategic planning
- Project Management
- Stakeholder engagement
- Decision making
- Negotiation
- Executive communication
- Leadership excellence
- Policy implementation
Certification
- Certified Lean Six Sigma Green Belt Practitioner
- Certified Lean Six Sigma Yellow Belt Practitioner
Accomplishments
Accomplishments
- Won Certificate of Appreciation on Excellent Customer Service from HoWSB Bangladesh, 2021-01-01
- Won ASP CMB Continuous Improvement Recognition from Regional COO and Regional Head of Operation for performance, 2020-01-01
- Won award for highest idea generator in Bangladesh for process and system development, 2020-01-01
- Won award for best RBWM Sales Support for assisting in distributing BDT 200 Million Asset to retail clients, 2014-09-01
Trainings
Trainings
- Completed professional international training course on Credit Risk Management, 2026-07-28 to 2026-07-30, Bangladesh Institute of Bank Management
- Received training on Control Championship Program, 2025-01-01 to 2025-06-01, 2026-04-01
- Received Training on Future Skills: Communicating with Impact, 2024-12-17
- Received Training on Future Skills: Influencing Skills, 2024-12-12
- Received Training on Future Skills: Business Writing, 2024-11-12
- Received Training on Prevention of Money Laundering and Terrorist Financing, 2022-08-29 to 2022-09-01, Bangladesh Institute of Bank Management
- Received Training on Customer Due Diligence in Banks, 2022-04-07, Bangladesh Institute of Bank Management
- Classroom training on Future Skills: Presentation Skills, 2021-11-11
- Training on RQA feedback, 2020-02-18
- Trained on Negotiation for Results, 2019-10-22, Six Seasons Hotel, Gulshan, Dhaka
- Classroom Training on Managing Financial Crime Risk, 2018-08-07 to 2018-08-08, Six Seasons Hotel, Gulshan, Dhaka
- GS CDD Training, 2017-03-14, HSBC Gulshan CMB Lounge
- AML Sanctions and Compliance training for Client Onboarding and Account Opening VILT, 2016-10-21, L14
- AML and Sanctions Compliance for Branch Manager and Contact Centre Leader, 2016-01-11
- Advanced Excel Training, 2012-01-01, BDJobs
Languages
English
Advanced
C1
Bangla
Proficient
C2
Interests
- Reciting
- Reading
- Singing
- Travelling
Timeline
Vice President and Manager
HSBC Bangladesh
08.2022 - Current
Assistant Vice President, Wholesale Client Service
HSBC Bangladesh
10.2020 - 07.2022
Assistant Vice President, CMB Middle Office
HSBC Bangladesh
06.2016 - 10.2020
RBWM Sales Support
HSBC Bangladesh
09.2013 - 05.2016
RBWM MIS
HSBC Bangladesh
09.2011 - 08.2013
University of Dhaka
BBA from Banking
Govt. Commerce College
H.S.C. from Business Studies
Chittagong Govt. High School
S.S.C. from Business Studies
University of Dhaka
MBA from Banking