Sifat Ahammed
Dhaka
Summary
Dynamic professional with a proven track record at Intercontinental Dhaka, excelling in client engagement and menu knowledge. Leveraged analytical problem-solving and interpersonal communication to enhance customer satisfaction and drive sales. Adept at Excel analytics, ensuring efficient operations and compliance. Passionate about delivering exceptional service and fostering positive guest experiences.
Overview
2023
2023
years of professional experience
Work History
Food and Beverage Intern
Intercontinental Dhaka
Dhaka
10.2021 - 04.2022
- Ensured compliance with health codes, sanitation standards, and licensing regulations.
- Enhanced customer satisfaction through positive and enthusiastic interactions.
- Applied upselling and cross-selling techniques to increase customer order value.
- Provided efficient assistance in food and beverage preparation for patrons.
- Organized dining areas and service stations to uphold cleanliness standards.
- Teamed up with kitchen staff to facilitate prompt meal service.
- Adhered to all food safety regulations regarding handling and storage practices.
- Demonstrated comprehensive menu knowledge for informed customer decisions.
Bartender
Intercontinental Dhaka
Dhaka
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of the bar area.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Banquet Waiter
Renaissance Dhaka gulshan hotel
Dhaka
- Served food and beverages to guests during banquets and special events.
- Provided excellent customer service, addressing guest inquiries and needs.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
Diploma - Diploma in Hotel Management
National Hotel And Tourism Training Institute
83-88, Mohakhali C/A, Dhaka-1213, Bangladesh12-2021
Higher secondary certificate(HSC) - Science
Govt Tolaram college
Narayanganj, Bangladesh07.2019
Secondary school certificate (SSC) - Science
Dhaka Collegiate school
Dhaka, Bangladesh05.2017
Skills
- Interpersonal communication
- Software development
- Data interpretation
- PowerPoint presentations
- Excel analytics
- Analytical problem solving
- Organizational skills
- Influencing abilities
- Client engagement
- Menu knowledge and application
- Optimistic outlook
- Clear communication
(Languages) English, Bangla, Hindi
Can speak, read, write and understand frequently, Can speak, read, write and understand frequently, Can speak and understand frequently
Timeline
Food and Beverage Intern
Intercontinental Dhaka
10.2021 - 04.2022
Bartender
Intercontinental Dhaka
Banquet Waiter
Renaissance Dhaka gulshan hotel
Diploma - Diploma in Hotel Management
National Hotel And Tourism Training Institute
Higher secondary certificate(HSC) - Science
Govt Tolaram college
Secondary school certificate (SSC) - Science
Dhaka Collegiate school
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