Overview
Work History
Timeline
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Simanto Karmakar

Simanto Karmakar

Dhaka

Overview

7
7
years of professional experience

Work History

Hospital Pharmacy Computer Operator

Asmot Ali Khan Central Hospital
Madaripur
07.2023 - Current
  • Assisted pharmacists in accurately dispensing medications to patients, ensuring compliance with dosage instructions and safety protocols
  • Managed inventory of prescription drugs and over-the-counter medications, conducting regular stock checks and reordering as needed
  • Provided exceptional customer service by answering inquiries, resolving issues, and providing medication information to patients

Call Center Executive

Skytech Solution
Dhaka, Sector-Dhaka
09.2022 - 12.2023
  • Monitored call center metrics and performance indicators to identify areas for improvement and implement corrective actions
  • Collaborated with cross-functional teams to develop scripts, FAQs, and knowledge base articles for improved agent efficiency

Assistant Branch Manager

Ahad IT Farm
Dhaka
01.2018 - 12.2021
  • Implemented new training programs for team members, resulting in improved productivity and customer satisfaction
  • Completed a rigorous leadership development program focused on developing key leadership competencies and skills
  • Participated in various workshops and training sessions to enhance leadership capabilities, including communication, decision-making, and strategic thinking
  • Collaborated with cross-functional teams to solve complex business problems and drive organizational growth

Timeline

Hospital Pharmacy Computer Operator

Asmot Ali Khan Central Hospital
07.2023 - Current

Call Center Executive

Skytech Solution
09.2022 - 12.2023

Assistant Branch Manager

Ahad IT Farm
01.2018 - 12.2021

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Simanto Karmakar