Simran Jannat
Dhaka
Summary
Adaptable professional with extensive experience in customer service and client relations. Known for reliability and effective complaint handling, ready to leverage skills to enhance customer satisfaction and drive team success.
Overview
9
9
years of professional experience
4039
4039
years of post-secondary education
Work History
Customer Care Executive
Rendezvous BPO
Dhaka
10.2023 - 03.2024
Call customer and give information about the services and make appointments. Answering their questions about the services.
Sales Giant Limited
Sales Giant Limited
Dhaka
05.2023 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Executive Office Manager
Continental Courier Service
Dhaka
03.2021 - 02.2023
Teaching Assistant
Tasveer Academy
Dhaka
04.2015 - 09.2019
- Assisted teachers in developing lesson plans and instructional materials.
- Facilitated classroom activities to enhance student engagement and participation.
Education
BBA - Business Administration
Stamford University of Bangladesh
Dhaka 10.2019 - 10.2025
Tasveer Academy
DhakaTasveer Academy
Dhaka Skills
- Customer service
- Team collaboration
- Project management
- Data analysis
- Microsoft Excel
- Inbound and outbound calling
- Complaint handling
- Task prioritization
- Problem resolution
- Call center procedures
- Client relations
- Hospitality and accommodation
- Relationship building
- Punctuality and reliability
- Conflict resolution
- Critical thinking
- Microsoft Office
Languages
Bangla
First Language
English
Advanced (C1)
C1
Timeline
Customer Care Executive
Rendezvous BPO
10.2023 - 03.2024
Sales Giant Limited
Sales Giant Limited
05.2023 - 08.2023
Executive Office Manager
Continental Courier Service
03.2021 - 02.2023
BBA - Business Administration
Stamford University of Bangladesh
10.2019 - 10.2025
Teaching Assistant
Tasveer Academy
04.2015 - 09.2019
Tasveer Academy
Tasveer Academy