Siyam Mridha
rajshahi
Summary
Proactive professional with extensive experience in retail and food service. Known for problem-solving skills and staff training abilities, consistently achieving high service quality and operational efficiency. Ready to leverage expertise to enhance customer satisfaction and drive sales.
Dedicated shopkeeper with a proven track record in customer service and inventory management. Committed to enhancing operational efficiency and fostering strong customer relationships.
Detail-oriented individual skilled in multitasking and maintaining cleanliness in high-paced environments. Experienced in inventory management and customer service, committed to delivering exceptional experiences and operational improvements.
Overview
4
4
years of professional experience
Work History
Shopkeeper
Amana Big Bazar
03.2022 - Current
- Oversaw daily store operations to ensure optimal customer experience and satisfaction.
- Managed inventory levels, reducing stock discrepancies through systematic tracking and organization.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Implemented efficient merchandising strategies that enhanced product visibility and sales performance.
- Resolved customer inquiries and complaints, fostering strong relationships and repeat business.
- Analyzed sales data to identify trends, informing inventory purchasing decisions and promotions.
- Collaborated with suppliers to negotiate favorable terms, improving overall cost-effectiveness of products.
- Developed staff schedules to align workforce with peak shopping hours, enhancing operational efficiency.
Food Service Worker
UT Burger Shop
02.2025 - 03.2026
- Delivered high-quality customer service in fast-paced environment, ensuring guest satisfaction.
- Operated kitchen equipment efficiently to prepare menu items consistently and accurately.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new staff on food preparation techniques and customer service protocols.
- Collaborated with team members to streamline food delivery processes, enhancing overall efficiency.
- Monitored inventory levels, helping reduce waste through effective stock management practices.
- Implemented process improvements that increased speed of service during peak hours.
Food Delivery Driver
Ahshiq Car Rental
01.2025 - 02.2026
- Delivered food items promptly, ensuring customer satisfaction and adherence to safety protocols.
- Navigated efficiently using GPS technology, optimizing delivery routes for timely operations.
- Managed inventory of delivered items, maintaining accuracy in order fulfillment and tracking.
- Communicated effectively with customers to confirm orders and address any concerns or inquiries.
- Trained new drivers on best practices for delivery efficiency and customer service standards.
- Conducted vehicle inspections to ensure compliance with safety regulations and maintenance schedules.
- Implemented process improvements that enhanced delivery speed and reduced operational delays.
- Collaborated with management to refine delivery strategies, improving overall service quality and reliability.
Restaurant Waiter
The Lone Star Steak House
01.2023 - 01.2025
- Facilitated outstanding customer service, fostering memorable dining experiences for every guest.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing service flow.
- Assisted in training new staff on restaurant procedures and menu details to improve team performance.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to quality standards.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Handled cash transactions accurately, managing payments and issuing receipts promptly.
- Resolved guest complaints effectively, reinforcing customer satisfaction and loyalty initiatives.
- Adapted quickly to changing demands during peak hours, maintaining composure under pressure.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
High School Diploma -
Bonpara College
Natore, Bangladesh06-2027
Skills
- Friendly and positive
- Problem-solving
- Inventory management
- Work Planning and Prioritization
- Customer service
- Hardworking and responsible
- Quick learner
- Positive attitude
- Multitasking
- Cleaning and sanitation
- Order taking
- Cleanliness
- Service quality
- Cash handling
Languages
English
Professional Working
German
Elementary
Portuguese
Elementary
Bengali
Full Professional
Timeline
Food Service Worker
UT Burger Shop
02.2025 - 03.2026
Food Delivery Driver
Ahshiq Car Rental
01.2025 - 02.2026
Restaurant Waiter
The Lone Star Steak House
01.2023 - 01.2025
Shopkeeper
Amana Big Bazar
03.2022 - Current
High School Diploma -
Bonpara College